Training Specialist - Talent Development

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Salary : 55K Annually

Job Summary

This role is responsible for the independent design, implementation, and evaluative oversight of specialized training programs that directly impact organizational compliance, employee retention, and long-term career growth.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Curriculum Design & Innovation: Lead the end-to-end development, design, and testing of new training content utilized across the organization. This includes the autonomous selection and creation of multimedia visual aids, computer tutorials, and reference works tailored to organizational needs.

• Training Delivery: Plan, coordinate, and lead standardized training processes and policies. Training conducted by this position includes but not limited to: Person Center, ODD, Human Rights, Mandt, select training during Staff Development Day.

• Organizational Needs Assessment: Lead focus groups and conduct consultations with department heads and stakeholders to diagnose training gaps and develop unique programs that align with corporate career growth and retention goals.

• LMS Strategy & Management: Direct the centralization of training processes and tracking. Curate and evaluate training opportunities within the organization's LMS and from external sources to ensure high-quality professional development. Create, update, and maintain any assigned tracking documents that pertain to mandatory and/or compliance training for the organization. Share findings with the appropriate teams

• Compliance Oversight: Independently manage and maintain assigned tracking systems for mandatory and compliance training, ensuring the organization meets all regulatory requirements.

Additional Responsibilities

• Support the Career Development Specialists with individuals taking part in the Employee Development Program.

• Make recommendations to support the development and roll out of training content/information related to ServiceSource systems and processes.

• Make recommendations for revision of training curriculum and methods.

• Works with Talent Development and other leadership to prepare training budget and maintains records and reports of expenses.

• Make recommendations for ongoing improvements in all Talent Development programs based on observations and/or needs assessments.

• Assess and understand the training needs across the organization and its affiliates.

• Confer with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.

• Maintain and understanding of adult-learning and virtual-learning techniques, as well as all content areas.

• Maintain an understanding of accessibility in the L&D field.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor's degree in education, Communications, Business Management, Human Resources, or a related field is required.

• High school diploma with five (5) years' experience may be substituted for bachelor's degree.

• Three to five (3-5) years' experience in curriculum development and/or curriculum instruction is required.

• Ability to obtain and maintain a Relational, Conceptual, and Technical (RCT) MANDT Systems Instructor Certification within 3 months of hire required.

• Must be able to commute to on-site in Oakton, VA.

• Must be able to travel locally as needed to other sites.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite required, and the ability to become familiar with corporate specific programs and software.

• Experience with Workday HRIS Management System preferred. Candidates with experience using Workday Learning LMS system will be strongly preferred.

• Must be able to work well with people internally and externally at all levels of the organization.

• Excellent verbal communication skills and public speaking skills.

• Detail-oriented, and able to carry out work with the highest levels of accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. The employee is occasionally exposed to outside weather conditions.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information