Collaboration Solutions Pre Sales Engineer - Remote

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco's Collaboration organization is transforming how people connect, communicate, and collaborate in a hybrid world. Our team partners closely with customers and Sales to design and deliver Collaboration solutions that create meaningful experiences for employees and customers alike. We build technology with purpose and foster an inclusive culture where individuals can do their best work while helping organizations achieve their business outcomes.

Your Impact

As a Collaboration Solutions Engineer, you will partner closely with Sales counterparts and portfolio teams to help customers in the US Commercial segment achieve their Collaboration goals and outcomes. You will lead technical discovery, design solutions, and deliver compelling demonstrations that connect customer needs to Cisco Collaboration outcomes.

This is a pre-sales, customer-facing role focused on guiding customers through modern Collaboration architectures, including cloud and hybrid transitions (not cloud-only). You will earn customer trust, influence technical decisions, and support deals from early discovery through technical close and validation. You will operate independently on standard opportunities and collaborate with peers and specialists on complex and unique engagements.

Responsibilities include:

• Partner with Sales to support pre-sales Collaboration opportunities across the US Commercial customer base in the NYC and New Jersey area
• Conduct technical discovery to understand customer environments, business drivers, and success criteria
• Design Collaboration solutions that align customer requirements with Cisco Collaboration capabilities
• Deliver clear, outcome-focused presentations and demonstrations to technical and non-technical audiences
• Lead or support customer trials, proofs of concept, and evaluations to drive technical validation
• Articulate the business and technical value of Cisco's Collaboration portfolio, including cloud and hybrid use cases
• Support customers transitioning from on-premises Collaboration environments to cloud-based solutions
• Collaborate with Partners to encourage adoption, enablement, and effective solution design
• Contribute to proposals, architectures, and technical responses that support sales motions
• Use sales and opportunity management tools (e.g., SFDC, Tableau, Clari, and Gong) to track activities and support pipeline progression
• Build trusted technical advisor relationships with customers, partners, and internal stakeholders

Minimum Qualifications

• 5+ years of relevant consulting or pre-sales engineering experience
• Experience providing pre-sales or consulting support for Collaboration or communications technologies
• Exposure to Cisco Collaboration on-premises infrastructure such as CUCM and CUC
• Hands-on experience with Cisco Collaboration solutions, including Webex Calling, Webex Meetings, and Cisco devices
• Bachelor's degree in a technical field or equivalent professional experience

Preferred Qualifications

• Strong foundational knowledge of unified communications, conferencing, contact center, or Collaboration devices
• Working knowledge of Collaboration protocols and concepts (e.g., SIP, dial plans, Voice/Video fundamentals)
• Experience supporting or advising customers through on-premises to cloud migration discussions
• Familiarity with switching, routing, or security concepts
• Exposure to Cisco Collaboration Customer Experience technologies, including UCCX, Webex Contact Center, Webex Contact Center Enterprise, and CPaaS

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.