Customer Services Support Operator 2

Are you a Customer Services Support Operator looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in a customer relationship role?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work hybrid with our client in Cary, NC. Interested?

Here's what you'd do:

• Handle quote request emails
• Order processing
• Send quotes to customers and follow up for POs
• Coordinate with the internal dispatching team
• Parts clarification, Order generation.
• Conducts technical and administrative, mainly pre-defined support activities for service operations and delivery.
• Processes incoming orders, inquiries, and requests regarding products and services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customers remotely and onsite, and provides 1st level user support in case of arising issues.
• Drives complex issues and questions to the respective qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and technical problems.
• Supports pre-and post-sales technical product advice for development, implementation, and operation of customer solutions.
• In Administration / (Technical) Customer Services: Incumbent is expected to cope, due to experience, with multiple-choice situations in several processes and routines.
• Thinking is about applying/adapting the "right" procedure to a process or an issue arising. Unexpected situations need an effective solution.
• Deliver full range service in a defined and focused technical or administrative area of work, while clear input/output relations and generic and work-specific guidelines and procedures are given or available.
• Position operates major parts or a full spectrum of dedicated, specialized, standard software packages.
• Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

Here's what you'll get:

• Pay rate: $31.00/hr
• Hours: 40 Hours/Week 1^st Shift
• Length: Temp (6 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 5 years of experience in a customer relationship role
• Minimum 5 years of Fast-paced environment experience
• Minimum 5 years of experience with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
• Minimum 5 years of experience in specialized processes, techniques, and systems used in office, production, or lab environments.

• SAP experience
• Good written and verbal communication
• Attention to detail
• Organization and time management
• Ability to learn quickly and adapt
• Positions need a basic level of theoretical and practical know-how, skills
• Basic knowledge of principles, procedures, work routines, and skills in the field of work, gained through a structured and focused 3-year vocational training period.

Additional Information :

• Requires an active Secret Clearance
• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.