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UTS - Temporary Student Accounts Specialist at NC State

North Carolina State University

$20.00-$22.00/hourly

United States, North Carolina, Raleigh

Mar 09, 2026

Position Information

Posting Number	PG195836TM
Position Number	48SM38
Position Type	Temporary
Essential Job Duties	The Student Accounts Specialist position will provide day to day support of all student account activities and resolve issues escalated from the department. This specialist must have a comprehensive understanding of all functions handled by the student accounts section. In addition, they will facilitate all procedures necessary to ensure that parents and students successfully navigate the MyPack Portal to achieve bill payment, direct deposit enrollment, and to obtain tax information. The specialist will respond to unique and unusual student issues that may require deviation from standard procedure and escalate as needed to the Supervisor or Lead Specialist.
Is Time Limited	Yes
If Yes, Appointment Length	11 months
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Health Insurance for Temporary Employees Enhance your career with LEAD courses Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State	Raleigh, NC
Department

System Information

Classification Title	Temporary-Clerical
Working Title	UTS - Temporary Student Accounts Specialist at NC State

Requirements and Preferences

Work Schedule	Monday-Friday / 8am-5pm
Other Work/Responsibilities	Other duties as needed
Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Department Required Skills	Ability to communicate pleasantly and effectively with students, parents, University staff and others about their situation. Strong analytical skills to review accounts and determine problem and resolution. Must have computer skills utilizing Microsoft software applications (Word, Excel) and ability to learn and use other software programs as required (PeopleSoft). Capacity for maintaining voluminous records and high-quality organizational skills. Strong interpersonal skills, good written communication skills, and good organizational skills. Candidates for this position must be able to maintain the highest standards of customer service excellence at all times and in all circumstances.
Preferred Years Experience, Skills, Training, Education	Prefer previous customer service experience
Required License or Certification	N/A
Valid NC Driver's License required?	No
Commercial Driver's License Required?	No

Recruitment Details

Anticipated Hiring Range	$20.00-$22.00/hourly

Recruitment Dates

Job Open Date	03/09/2026

Applicant Information

Quick Link

https://jobs.ncsu.edu/postings/228221

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.