Director, Revenue Operations (ROPS)

Posting Date

Here's what you can expect as a Strategy and Analytics Director at DaVita:

The Revenue Operations (ROPS) team is the financial engine that powers DaVita's ability to provide life-saving care to over 200,000 patients. You will join the Yield Optimization team, a high-performing group of strategists, analysts, and operators responsible for maximizing collection speed and recovery rates. In this high-visibility role, you will partner directly with the head of Collection Operations to build a tech-driven capability roadmap, leverage AI to transform operations, and drive initiatives that directly impact DaVita's bottom line.

Responsibilities include, but are not limited to:

• Strategy & Innovation: Develop and execute the long-term strategy for commercial insurance collections. Identify operational gaps and lead the implementation of transformative solutions-including AI, OCR, and predictive modeling-to accelerate cash flow and reduce bad debt.

• Business Intelligence & Analytics: Lead the development of advanced reporting and business intelligence capabilities. Translate complex data into actionable insights that guide executive decision-making and drive operational performance.

• Project Portfolio Management: Oversee a portfolio of high-impact, cross-functional projects. Partner effectively with Legal, IT, Finance, and Payer Contracting to remove barriers and drive yield initiatives to completion.

• Operational Partnership: Act as a strategic thought partner to the head of Collection Operations. Diagnose bottlenecks and deploy targeted interventions to improve speed-to-collect.

• Team Leadership: Manage and mentor a high-performing team of managers and analysts. Foster a culture of critical thinking, accountability, and continuous improvement while developing the next generation of ROPS leaders.

Education and Requirements

• Bachelor's degree required; Master's or MHA preferred

• +5 years of experience

• Demonstrated experience across downstream revenue cycle functions such as billing, claims submission, denials, accounts receivable, collections, and partner workflows (eligibility/authorizations that influence downstream outcomes).

• Prior experience in management consulting, internal consulting, strategy, or transformation role(s) preferred.

• Proven ability to diagnose performance issues using structured methods (process mapping, root cause analysis, control points, error-proofing) and translate findings into action.

• Experience analyzing denials and revenue leakage-identifying "where errors/slowdowns occur," prioritizing root causes, and targeting the biggest impact areas.

• Comfort defining and tracking operational KPIs (e.g., throughput, accuracy, cycle time, denial rates, A/R aging, cash realization).

• Track record of designing and executing initiatives that deliver measurable impact.

• People leadership experience managing and developing a team (e.g., analysts, strategy managers, ops improvement leads) strongly preferred.

Approximately 10-15% travel may be required.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-MP4

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.