Director of Operations

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Why Work With Us?

• A Welcoming Culture: We're all about creating a fun and inclusive workplace where every team member feels valued and supported.
• Growth Opportunities: Develop your skills while working in a dynamic and fast-paced environment.
• Make a Difference: Your work helps set the stage for memorable guest experiences.

What You'll Do:

• Keep our linen closets fully stocked with amenities and supplies for room attendants.
• Assist room attendants by removing soiled linen and trash from carts.
• Ensure corridors and public areas shine by cleaning walls, doors, mirrors, and elevator surfaces.
• Sweep, vacuum, and mop hallways, stairwells, foyers, and vending areas.
• Move furniture and flip mattresses as needed.
• Work collaboratively with the team and take on additional tasks as assigned.

What We're Looking For:

• Team Player: Someone willing to jump in and assist coworkers when needed.
• Physical Stamina: Able to lift, push, pull, and move items up to 100 lbs. while staying on your feet for extended periods.
• Self-Starter: Takes initiative and maintains a professional demeanor at all times.
• Clear Communicator: Comfortable speaking in English and interacting with guests and teammates.
• Detail-Oriented: Follows instructions carefully and ensures tasks are completed to high standards.

Please Note: This is not an exhaustive list of responsibilities. Other duties may be assigned as needed to support the hotel and its operations.

• Assist the Operational and Financial Management of the Property.
• Ensures that all brand standards are being maintained in each area of the property.
• Ensures all team members meet or exceed all brand requirements.
• Oversees the operation of all property departments.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Ensures a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM and RD.
• Supporting the Management and Development of Departmental Teams
• Stays readily available/approachable for all employees.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Make sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with Department Managers.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
• Managing the Guest Experience
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
• Gain understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, and business concerns, offering better business solutions.
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  Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

  
  
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  Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

  
  

REQUIRED SKILLS/ABILITIES:

• Must have 5 years of hotel leadership experience.
• Passion for creating a genuine customer experience while achieving revenue objectives.
• Must have the ability to communicate in English. Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times. Can communicate well with guests.
  Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting.
• Ability to be mobile for significant distances on the property.
• Ability to observe performance and detect signs of emergency situations and respond with proper action.