The Partner Success Manager 4 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 4 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.
Own executive-level relationships with global and strategic partners aligning on mutual business outcomes and growth strategies.
Develop and execute comprehensive partner success plans including enablement roadmaps co-selling strategies and customer adoption initiatives.
Lead quarterly business reviews (QBRs) with partners and internal stakeholders to assess performance identify challenges and define next-step actions.
Collaborate cross-functionally with sales product marketing and support to ensure partner readiness and seamless end-customer experiences.
Identify and scale best practices to improve the partner success framework and overall partner journey.
Provide insights into partner market trends and competitive dynamics to inform global partner strategy.
Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge
Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends
Mentor coach train and provide feedback to other team members; provide feedback to leadership on abilities of team
Bachelor's degree or equivalent experience
5+ years of experience in partner success channel management customer success or account management within a SaaS environment.
Microsoft Windows and Office proficient
Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with executive presence
Excellent organizational multi-tasking and time management skills
Excellent collaboration skills applied successfully within team as well as with all levels of employees in other areas
Excellent Microsoft Excel skills
Excellent leadership sound judgement and business acumen skills
Excellent facilitation and project management skill
Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Excellent data gathering interviewing and analytical/problem solving skills
Excellent critical thinking and problem solving skills
Excellent ability to use original thinking to translate goals into the implementation of new ideas and design solutions
Self-motivated with the ability to manage projects to completion independently
Able to thrive in a fast paced deadline driven environment
Excellent attention to detail
Demonstrated ability to influence motivate and mobilize team members and business partners
Excellent ability to develop and use engaging informative and compelling presentation methodologies
Excellent ability to handle sensitive information with discretion and tact
Excellent ability to establish rapport and gain the trust of others; effective at gaining consensus
Ability to work independently and in a team environment
Ability to coach mentor and provide feedback to team members in a timely manner
Ability to provide guidance and support to developing team members
Excellent knowledge of systems administration
Excellent knowledge of operating systems such as or
Excellent knowledge of Linux Operating systems
Excellent knowledge of Microsoft Operating systems and products
Excellent knowledge of Unix Operating systems
Native fluency in the foreign language (written/spoken)
Hyland Software
Mar 09, 2026