Sales Counter Support Technician

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Sales Counter Support Technician

Location(s): Louisville, KY

Job Description
Sales Counter Support Technician

• Support deployment of new computers.
• Provide centralized phone support from Appliance Park.
• Printer setup and configuration.
• Validate VPN functionality.
• Transfer and validate user data.
• Support Wi-Fi access points and wireless devices.
• Track support provided.
• Windows 10 and Core Image support.
• End-user training.
• Other duties as assigned.

• Dell and Lenovo certified (Forum/SDS roles).
• Dell and IBM certified or comparable experience (Sales Counter role).
• A+ certified or comparable experience.
• Minimum three (3)+ years deskside support experience.
• Strong knowledge of Windows XP/7/10 environments.
• Working knowledge of Active Directory.
• Working knowledge of Windows Server 2003/2008 (Sales Counter role).
• Strong communication and organizational skills.
• Ability to work with minimal supervision.
• Proactive troubleshooting mindset.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.