New

Engagement Manager

United Way of Greater Milwaukee & Waukesha County
$55,000 - Hybrid schedule, on-site presence required.
United States, Wisconsin, Milwaukee
225 West Vine Street (Show on map)
Mar 11, 2026
JOB DESCRIPTION (Non-Management) Job Title: Engagement Manager, Donor Networks (Union) Status: Full-Time Department: Resource Development Grade: 26 Date Prepared: March 2026 FLSA Status: Exempt SUMMARY Develop, manage, and implement effective strategies to broaden the base and increase giving among technology professionals. Provide professional customer care to individual donors and volunteers, ensuring quality follow through and excellent project execution. Engage and cultivate donors and prospects by organizing, planning, and executing Donor Network volunteer programs and events, including the CIO Forum. Manage the Technology United portfolio of 50+ companies that support the CIO Forum. Participate in campaign department work groups and other projects, as assigned. All activities combined result in increased individual, corporate and workplace contributions to United Way. This position will report to the Manager, Donor Networks. RESPONSIBILITIES Council and Network Management Initiate and prepare plans and strategies to increase contributions from donors who self-identify as Technology Professionals, Provide excellent service to leadership program members, who include many top community leaders and high-level donors. Manage the development and implementation of effective Technology United strategies. Council Management Identify prospects for and manage recruitment of Technology United Council members. Manage relationships with and provide excellent customer service to approximately 30 Technology United Council members, who include many top community leaders and high-level donors. Work with network co-chairs to establish the direction of the Technology United Council and council subcommittees, creating quarterly opportunities for member engagement. Organize monthly co-chair meetings, and quarterly council and subcommittee meetings, and event meetings as necessary for Technology United. CIO Advisory Board Management Identify prospects for and manage recruitment of Technology United CIO Advisory Board Members. Manage relationships with and provide excellent customer service to approximately 50 CIO Advisory Board members who include many top community leaders and high-level donors. Manage the relationship between the CIO Advisory Board and Technology United Council. Support onboarding of new Advisory Board Members and complete follow-up as it relates to their participation in the CIO Forum. Event Management Manage the Technology United CIO Forum event by working with the council to: Confirm CIO Advisory Board attendance Secure (50+) sponsorships Manage discussion topic selections Make panelist selection Create event program Work with Events Manager on venue logistics Work with Marketing & Communications on script, video production, and event materials Create the schedule for virtual meetings between CIOs and Sponsors Fulfill all sponsor benefits and more. Manage any and all other events led by Technology United, such as the Technology Career Fair and Membership events. Tech for Good Marketplace Lead the Tech for Good Marketplace by working with key volunteers to identify and recruit technology professionals to provide service to nonprofits and assist in managing pro bono projects with partner and other community agencies. Support the committee meetings of the volunteer group. Utilize e-CImpact platform in partnership with the Data Team to receive project inquiries. Utilize the External Teams Workgroup to work with volunteers. Partner with Volunteer Engagement to track volunteer hours for this volunteer group. Collaborate with Marketing & Communications to tell the story of impact this service provides our community partners. Work with co-chairs of Tech for Good Marketplace to identify and create awards for services provided to be announced at the annual CIO Forum. Fundraising Set financial goals and track annual giving from network leadership and members. Equip co-chair and/or council members to follow-up with leadership and members regarding their personal giving. Support network leadership's fundraising efforts by providing donor and prospect lists for review, assigning appropriate calls to each volunteer, providing information and/or materials to support fundraising calls, and following up regularly to ensure volunteer success. Work closely with the Individual Engagement team to identify leadership and major giving potential from donor network members including planned giving potential. Identify and support solicitation of new workplace giving campaigns. Technology United Portfolio Management Direct responsibility of relationships and fundraising results for portfolio of technology united accounts that begin with support of the CIO Forum. Develop timelines, key strategies, and action plans for portfolio of accounts. Provide individual stewardship for donors of CIO Forum sponsor companies. Respond to company contacts in a timely manner. Provide an excellent experience for company contacts, donors, and all other stakeholders during campaign and throughout the year. Manage collection of account information and input data to ensure accuracy of Customer Relationship Management (CRM). Keep CRM up-to-date at all times. Set informed projections throughout campaign to ensure portfolio of accounts is on track. Cultivate relationships with company decision-makers and other individuals having an influence on company corporate gifts, sponsorships, employee giving, and volunteerism. Research and develop plans for leadership and major gifts prospects within portfolio of accounts. Increase meaningful engagement of small and mid-sized organizations by engaging internal Tech United members and offering year-round opportunities to learn and give back. Remain current with knowledge of internal processes and encourage process improvement when possible. Coordinate the hand over of cultivated account to Corporate Engagement team when the organization indicates they are ready to launch a United Way workplace campaign. Other Ensure that account data is collected and input into ANDAR. Create donor network content in internal and external communications. Work with council board representatives to prepare United Way Board updates, as necessary. EXPECTED OUTCOMES: Successfully manage the donor network program and the Technology United corporate portfolio. Build and maintain relationships with current and prospective Technology United leaders and members. Effectively communicate United Way's value-add to all constituents. All activities combined result in increased contributions to United Way. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. EDUCATION & EXPERIENCE REQUIREMENTS Undergraduate degree related to marketing, business or management, nonprofit management or philanthropy, or human services from four-year college or university 3-5 years fundraising, volunteer management or related experience. Board, capital campaign cabinet, nonprofit committee, or donor advisory committee management required. Management of small or large-scale events required. Understanding of marketing, sales or fundraising and customer service roles Understanding of nonprofit organizations, human services, and philanthropy. Computer experience and competence with Microsoft Word, Excel, PowerPoint, Teams, or other similar programs. Experience with donor databases/CRM databases like ANDAR, Salesforce, etc. ideal. Demonstrated ability to communicate and interact well with donors and volunteers on all socioeconomic levels. Demonstrated skills in letter writing and development. Experience with projects requiring high level of attention to detail and organizational skills. Quality public speaking skills and experience highly desired. Event planning experience highly desired. ADDITIONAL SKILLS & COMPETENCIES Excellent verbal and written communication skills, with the ability to effectively engage donors, volunteers, and internal teams. Ability to apply database management software concepts. Self-starter and forward thinker who takes initiative, adapts quickly, and demonstrates the ability to develop and implement strategies that drive best practices and maximize fundraising outcomes. Excellent verbal and written communication skills, with the ability to effectively engage donors, volunteers, and internal teams. Strong planning, time management, and project management skills, with the ability to manage multiple initiatives simultaneously. Comfortable with basic calculations and donor data management, including tracking contributions and supporting financial reporting. Proficiency in Microsoft Excel, Word, Teams, PowerPoint, and Outlook Calendar. Strong understanding of group dynamics with experience facilitating team and volunteer meetings. Interest in technology field, preferred. Ability to work in a complex work environment using technical and interpersonal skills. Strong analytical abilities with the demonstration to anticipate problems and identify and implement solutions when needed Ability to work independently, recognize tasks, implement, and follow through to completion. Effective problem-solving skills and work flexibility. Ability to respond to common inquiries or complaints from customers, agencies, or members of the community. Ability to write content for publications that conforms to prescribed style and format. Ability to effectively present information to donors, volunteers, management, public groups or others. Ability to analyze data and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. CORE COMPETENCIES Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations. Relationship-Oriented. United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network. PHYSICAL DEMANDS The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required (such as loading paper into a paper tray). Ability to uphold to the stress of traveling (in designated positions). Regular, predictable attendance is required; including additional overtime as business demands dictate. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (business office with computers, phone, printers and light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. AMERICANS WITH DISABILITIES It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual's physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC's policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment. EQUAL OPPORTUNITY EMPLOYER It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions. BELONGING & INCLUSION STATEMENT: Belonging & Inclusion is a core value at United Way of Greater Milwaukee & Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work. This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.