Process Engineering Consultant

Genesis10 is currently seeking a Process Engineering Consultant for a 6+ month contract position with our client, a Global Financial Institution, located in Charlotte, NC.

Summary:

The Process Engineering Consultant plays a critical role in delivering the Observe to Agent (O2A) lifecycle, enabling deep process intelligence, workflow optimization, and actionable insights that accelerate enterprise automation. This role blends hands on process engineering, digital twin execution, behavioral analytics, and cross functional delivery leadership to support large scale operational transformation.

Responsibilities:

• Execute all phases of the O2A lifecycle (Observe Analyze Optimize Run)
• Configure the Observe Assistant, apply activity tagging, and model persona level behaviors
• Partner with engineering teams to translate observed workflows into actionable agentic features and automation ready requirements
• Deploy process intelligence agents, configure masking protocols, validate data capture, and ensure strict adherence to governance and privacy standards
• Operate and refine the Digital Twin to observe real world workflows, identify inefficiencies, and generate actionable optimization insights
• Produce structured process documentation (SOPs) for downstream automation, engineering, and operational teams
• Maintain continuous observation cycles, including audit readiness, telemetry accuracy, and logging standards
• Collaborate with teams to enable advanced data masking, clickstream capture, LLM driven insights, and multi application process analysis
• Validate call time analytics, multitasking behavior, and mainframe level activity capture
• Transform detailed process observations into structured insights that highlight complexity, friction points, and automation potential
• Conduct observation deployments across target personas, functions, and application ecosystems
• Build deep behavioral and task level insights to support workforce efficiency and productivity initiatives
• Perform end to end analysis of cognitive load indicators, exception patterns, and task level performance variation
• Drive delivery execution by tracking milestones, validating data quality, resolving blockers, and ensuring timely, accurate outputs
• Partner closely with Business Sponsors, product owners, data scientists, engineering teams, and operations SMEs to align observations, insights, and recommendations
• Communicate findings clearly and effectively to support decision making and transformation efforts

Requirements:

• 5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
• 6+ years of experience in process engineering, workforce analytics, task mining, automation, or related fields
• Strong delivery and project management experience with a track record of managing multi persona, multi application observation programs
• Deep experience in process engineering, operational transformation, or workflow redesign
• Proven ability to translate observed tasks into structured SOPs or automation ready requirements

Desired skills:

• Experience collaborating with AI/ML teams or working in AI enabled environments
• Background in digital twins, productivity analytics, process mining, or task intelligence platforms
• Familiarity with tools such as SKAN.ai, clickstream analytics, or observation based discovery systems
• Ability to work across technical and business teams to drive insight rich, outcome focused analysis

Pay range: $61.10 - $69.40 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.