Manager-Technical Support, College of Sciences - ARCS

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The College of Sciences (CoS) cultivates curiosity, encourages exploration, and fosters innovation to develop scientific solutions for a better world. Our connected community of scientists and mathematicians collaborates across disciplines and challenges to achieve excellence in science, teaching, and research. Working across six internationally ranked schools with the brightest young minds in our fields, we mentor future leaders to identify and push the frontiers of human knowledge, imagination, and innovation.

Academic and Research Computing Services (ARCS) unit provides technology services and solutions to support and enhance the College's academic and research mission, addressing instructional, research, and administrative IT needs across all six schools. Comprised of four highly collaborative directorates, Operations, Infrastructure Engineering, Web Services, and Cybersecurity, ARCS plays a critical role in enabling the College's success.

Provide advanced and innovative research IT leadership and support, typically in an academic or research unit. Hold the role of lead subject matter expert regarding delivery of IT services in support of research and instruction. Position focuses on maximizing the delivery of high-value consultative services to faculty and their research groups. This position will interact on a consistent basis with: Faculty, staff, students, postdocs, and unit managementThis position typically will advise and counsel: Faculty, staff, students, postdocs, and unit managementThis position will supervise: N/A

Job Duty 1 -
Provide high-level expertise, advice and technology leadership; defines and implements the vision and strategy for IT across multiple research groups and unit management.

Job Duty 2 -
Design and deliver unit level technical architecture including integration with other systems and budget management; implement and evaluate functional and technical IT system requirements and specifications for unit level services and highly complex projects.

Job Duty 3 -
Plan and analyze unit level technology investments; identify common needs among research groups and develop associated solutions, focusing on the collaborative use of resources where possible.

Job Duty 4 -
Responsible for the data management and security operation for an entire unit; design implement disaster recovery and data integrity, to include contingency planning, and testing disaster recovery scenarios. Consult and communicate security and data management practices to unit management.

Job Duty 5 -
Provide advanced system administration of computational and data resources, technical equipment, and other networked systems for large research groups and unit level needs, including defining performance and reliability objectives.

Job Duty 6 -
Coordinate and define responsibilities for management of and operational support of a large and diverse set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, other computational and data resources) to meet unit level IT needs.

Job Duty 7 -
Design and implement functionality to integrate campus level systems with unit level requirements; may involve leveraging Application Program Interface (API) and web services to automate data workflows.

Job Duty 8 -
Provide consultative support to faculty on any and all technology relevant to their work (may include HPC and research computation environments, collaboration tools such as videoconferencing, communication technologies including web and social media, and highly advanced scientific applications).

Job Duty 9 -
Advise and understand the diverse needs of the unit stakeholders and define new solutions and technology applications to serve them.

Job Duty 10 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Other Required Qualifications
Overnight travel reques for project delivery; flexibility in on-site daily service delivery hours degree in Computer Science, Information Technology or related (due to client shift schedules, project requirements).

Required Experience
Six to eight years of job related experience

Preferred Educational Qualifications
Bachelor's Degree in Computer Science, Information Technology or related field

Salary: $95,000-$105,000

SKILLS
This position requires advanced knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a deep understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; expertise with enterprise systems, networking, security and overall IT architecture including systems management; deep understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues; strong knowledge of one or more programming language, scientific simulation methods and operational software development methodology preferred.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening