New

Customer Service Representative - EdAssist

TEKsystems
$18.75 / hr
life insurance, sick time, tuition assistance, tuition reimbursement, 401(k), retirement plan, remote work
United States, Colorado, Westminster
Mar 18, 2026
Customer Support Specialist - Tuition Assistance Programs Pay Rate: $18.75/hour Location: Broomfield, CO (Onsite Training, Hybrid/Remote Potential After 90 Days) Schedule: Monday-Friday \| Between 6:00 AM - 6:00 PM About the Role Are you someone who enjoys solving problems, helping others navigate important decisions, and working in a structured, policy-driven environment? Bright Horizons is hiring Customer Support Specialists to support EdAssist, a tuition assistance benefit program that helps employees reskill, upskill, and pursue education with confidence. In this role, you will serve as a trusted resource for participants who rely on you to access tuition benefits that can be worth several thousand dollars. Every interaction matters, and quality is key. What You'll Be Doing As part of a high-performing contact center team, you will: * Support participants via inbound calls (approximately 30-40 per day) * Assist with: * Website login and navigation issues * Submitting documentation for tuition reimbursement * Auditing documentation and identifying missing or incorrect information * Policy-based questions from participants new to the benefit * Navigate 1-3 systems simultaneously (CRM, email, internal tools) * Clearly explain policies and next steps with accuracy and empathy * Professionally manage escalated or frustrated callers * Thoroughly document each interaction with precision and consistency This is a detail-oriented, process-driven role where policies are clear but require thoughtful application and confident communication. What We're Looking For Must-Have Qualifications * 1-2+ years of customer service or administrative experience * Comfortable working across multiple systems at once * Previous experience in banking (Teller, Personal Banker) or healthcare administration is highly valued * Strong independent troubleshooting skills * Excellent attention to detail and documentation accuracy * Ability to handle sensitive, high-value conversations professionally * Emotional resilience and confidence when handling difficult calls * Reliable attendance and strong work ethic Nice-to-Have Experience * Background in college admissions or education-related roles * Previous college or higher education experience * Demonstrated emotional intelligence in sensitive customer interactions Why Bright Horizons Bright Horizons has been recognized numerous times by FORTUNE as one of the "100 Best Companies to Work For", known for its inclusive, supportive, and high-performing culture. Our Contact Center is: * An award-winning Center of Excellence * Ranked among the Top 50 Contact Centers in North America * Focused on growth, development, and long-term careers Through our partnership with TEKsystems, many consultants have converted to full-time employees-some earning promotions in under a year. Work Environment & Schedule * Training: Onsite in Broomfield for 3 weeks + 2 weeks of nesting * Post-Training: Remain onsite for approximately 90 days * Remote Work: Work-from-home opportunities may be considered after 90 days based on performance, quality, and independence (not guaranteed) * Team size: 32 consultants within a 43-person department * Niche industry with long-term demand and limited competitors Performance Expectations * Quality-focused environment with regular call evaluations * Average call handle time: * New hires progress gradually within the first 90 days * Tenured agents average 9-11 minutes per call * Strong schedule adherence and consistency are critical * Between-call availability targets at approximately 3 minutes Who Thrives in This Role Top performers are: * Highly consistent and detail-oriented * Comfortable adapting to different client policies * Calm under pressure and unfazed by difficult conversations * Driven to improve and learn independently * Accountable, reliable, and integrity-focused * Motivated by doing meaningful work that truly helps people Important Notes This role is not ideal for candidates who: * Struggle with multitasking and system navigation * Are unwilling to work onsite during training * Have unreliable attendance or frequent job changes * Resist coaching, feedback, or structured processes * Prioritize flexibility or remote work above performance Why This Role Matters Every call you take supports someone investing in their future. If you're looking for more than just a job-and want a role where accuracy, empathy, and effort truly make an impact-this could be your next step. Job Type & LocationThis is a Contract to Hire position based out of Westminster, CO. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Westminster,CO. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.