Community Home Care Associate

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Builds strong relationships and cultivates referral opportunities with businesses and individuals serving the geriatric community with a focus on growing Personal Care Assistant (PCA) services.
• Provides day-to-day account management support through continual contact with referral sources.
• Oversees lead management and tracking of new and existing referral sources.
• Identifies and attracts prospective customers, engaging with them directly in their communities through education of the benefits of PCA.
• Links qualified PCA eligible customers with an MLTC plan.
• Develops annual account plans; reviews account plans throughout the year to monitor progress against goal and the execution of account strategies. Updates plans as needed.
• Collaborates with internal stakeholders on pitches and promotional materials.
• Maintains a pulse on local market conditions and potential referral sources. Profiles referral sources and identifies key opportunities to partner with new and existing customers that meet the goals of both enterprises.
• Identifies opportunities and participates in strategy development of new and/or enhanced business opportunities designed to meet/exceed sales targets and support customer outcomes goals.
• Identifies and makes recommendations for improving service quality and the customer experience. Participates in the planning and implementation of such improvements.
• Incorporates sales model, account development sales training, and customer relationship management tools when planning for and meeting with assigned referral sources.
• Keeps up to date on the latest health care, region, and channel issues and trends through networking, professional memberships, and select journal reading. Synthesizes trends and determines application and integration into account development strategies. Shares information with VNS Health leadership.
• Participates in special projects and performs other duties as assigned.

Education:
Bachelor's Degree in Marketing, Business, Health Care Administration, Nursing or related discipline or equivalent work experience required

Work Experience:
Minimum of three years of marketing or sales experience in a health care environment required Successful track record in identifying and building local relationships to drive business required Experience with a client relationship management tool for tracking leads required Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills required Demonstrated strong relationship management skills and adaptable to the ever-changing senior care industry. Exemplary interpersonal and communication skills required Strong relationship management skills with both internal (e.g., management, peers, colleagues) and external clients required Possesses a strong network (i.e., "book of business") within the New York metropolitan healthcare space preferred Prior social work experience preferred