Rideshare Route Formation Specialist

Rideshare Route Formation Specialist

• Analyzes rider leads and evaluates compatibility with existing vanpool or rideshare routes based on origin, destination, schedule, and capacity; directs rider placement to optimize system efficiency and fleet utilization.
• Provides data-informed recommendations to leadership to support program growth and optimization for system efficiency and fleet utilization.
• Develops and analyzes performance reports and data related to ridership demand, route development, and onboarding outcomes using geographic, demographic and commute data.
• Maintains oversight of rider interest, demand, and waitlists; determines when conditions support formation of new routes and provides data-informed recommendations to leadership to support program growth and optimization.
• Advises prospective riders on route status, timelines, eligibility, and next steps; processes rider, driver, and volunteer applications and establishes rider accounts in designated systems to support billing, onboarding, and program integrity.
• Recruits, supports, and trains vanpool participants, volunteer drivers, and bookkeepers; manages 
  confidential customer data, maintains administrative records, coordinates with operations and finance for route activation and administration, and develops performance reports using ridership, geographic, 
  demographic, and commute data.

Qualifications:

• Considerable knowledge of principles of customer service, program strategies and implementation; public sector or transportation demand management (TDM) programs; rideshare, vanpool, transit, or mobility programs; data analysis methods using geographic, demographic, and commute data to identify growth opportunities; and customer account management and database software.
• Good knowledge of local geography and commute patterns; general office management techniques; 
  public agency administrative procedures and record management practices; and report preparation and performance metric tracking.
• Ability to evaluate rider information and determine route compatibility; maintain accurate records and 
  documentation; follow established policies and procedures; work collaboratively within a team 
  environment; manage changing priorities and timelines; develop and maintain professional relationships to accomplish goals and objectives; and analyze data and trends to support strategic program 
  recommendations and operational optimization.
• Any combination of experience and training which provides the required knowledge, skills and abilities are acceptable.

An AA/EEO/ADA Employer
Preference may be given to veterans who qualify under state and federal laws and regulations

Salary/Compensation: $22.80 - $27.70 per hour

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