Resolution Assurance Specialist

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will support healthcare clients by identifying and resolving accounts payable exceptions to ensure accurate and timely invoice processing. You will review discrepancies, collaborate with vendors and internal teams, and apply contract knowledge to resolve pricing and invoice issues. You will contribute to process improvements, maintain accurate documentation, and deliver high-quality service aligned with client expectations and service level agreements.

Responsibilities:

• Review invoice discrepancies and determine appropriate resolution actions.

• Approve or route discrepancies to appropriate parties to support on-time payment.

• Escalate issues when parties are unresponsive or resolution is delayed.

• Investigate and resolve price discrepancies, including non-contract line items.

• Process requisitions as needed to support procurement workflows.

• Analyze vendor performance and identify barriers to efficient resolution.

• Recommend and participate in process improvement initiatives.

• Review contracts to validate correct pricing and system accuracy.

• Dispute pricing mismatches and coordinate credit or rebill activities with vendors and accounts payable teams.

• Document and update discrepancy details using procurement systems and tools.

Qualifications:

• Relevant degree preferred.

• 2 or more years of relevant experience required.

• Strong analytical and problem-solving skills.

• Knowledge of accounts payable and procurement processes preferred.

• Ability to interpret contracts and apply pricing terms accurately.

• Effective written and verbal communication skills.

• Detail-oriented with strong organizational abilities.

• Experience with procurement or financial systems preferred.

• Ability to manage multiple priorities and meet deadlines.

• Willingness to travel.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.