New

Technical support Analyst I / Help Desk Analyst I / Desktop Support Technician I

22nd Century Technologies, Inc.
Pay Rate:$28.84/hr. on w2
United States, Colorado, Colorado Springs
Mar 20, 2026
Job Title: Technical support Analyst I / Help Desk Analyst I / Desktop Support Technician I Location with zip code: Colorado Springs, CO Duration: 6 Months Long Term Shift Timing: Day Pay Rate: $28.84.00/Hr. on W2 without benefits Job Description: The purpose of this position is to perform a variety of computer systems administration, support, and project tasks including analyzing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, and software applications. This is accomplished by providing help to walk-in customers; reinstall operating system images on computers; replace broken hardware in desktops and laptops; ensuring that the computer worked on is updated and working properly before returning to end user; and escalating service requests to the appropriate people in the department that require more attention or faster service. Role & Responsibilities: 25% - Builds operating system images by gathering application needs from departments; ensuring images stay updated with patch and application updates; ensuring all settings are correctly applied; building images within a specific baseline; ensuring images are working with different hardware models; and building image for users specific needs. 20% - Disposes equipment including ensuring all hard drives are deleted to standards; picks up users equipment promptly; documents disposal of equipment; and delivers to disposal site. 20% - Ensures the customer's desktop or laptop is replaced, imaged and configured according to schedule; coordinates delivery and set up with customer; ensures computer or laptop is properly functioning; and retrieves old equipment, and updates records. 15% - Repairs computer software to include component replacement within a computer; software installations; replacement of an entire computer system; user profiles backups and restores; and works with vendors to get replacement parts or warranty replacements. 10% - Assists walk-in customers by answering user questions; showing users how to perform a specific operation; and quickly solving user problems. 10% - Works on special projects including new product launches; ensures performance; documents processes involved with the new products; trains IT staff on new products; and works with venders to ensure user needs are met. Note - Time spent on each essential function will vary based on operational needs and is only intended to be an approximation over the course of a full year. Regular and predictable attendance is an essential function in the performance of this job. Relevant Background and Formal Education Demonstrated skills, competencies, and knowledge required for this job are most often acquired through the following practical experience and level of academic education and training as suggested below. Qualifications: Equivalent to the completion of the twelfth grade (high school diploma or GED). Experience: One year of full-time, professional experience in a related field. Education and Experience Equivalency: One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience. Certifications and Licenses: Must possess or be able to acquire the following certifications and/or licenses required in accordance with standards established by departmental policy. CompTIA Security+ Within 6 months of start date Technical Skills: Intermediate Skills and Knowledge: Work requires intermediate skills and knowledge in approaches and systems, which support the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively. Specialized Computer Equipment and Software: Microsoft Office and other software programs.