Customer Success Quote Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Key Responsibilities:

• Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets

• Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals

• Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity

• Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle

• Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights

• Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions

• Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives

• Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity

• Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise

• Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making

Required Qualifications:

• Bachelor's degree from an accredited college or university

• 2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles

• Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes

• Experience with quoting, contract management, or deal desk operations in a B2B environment

• Proficiency in Salesforce or similar CRM platforms

• Demonstrated ability to manage multiple priorities with high attention to detail and accuracy

• Strong communication skills with the ability to collaborate across technical and business stakeholders

• Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment

Preferred Qualifications:

• Experience with SaaS licensing models, subscription billing, or cloud-based product offerings

• Familiarity with tools such as Gainsight, NetSuite, or WalkMe

• Experience working in renewal management, deal desk, or revenue operations functions

• Demonstrated ability to analyze data and translate insights into operational improvements

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.