New 
Patient Access Representative I
 Wentworth-Douglass Physicians Organization (WDP) | |
 United States, New Hampshire, Dover | |
| 10 Members Way (Show on map) | |
 Apr 03, 2026 | |
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Job Title: Patient Access Representative
Department: Patient Access Schedule: Monday-Friday, 8:30 AM - 5:00 PM FLSA Status: Non-Exempt Summary Responsible for accurately collecting, verifying, and documenting patient demographic and insurance information to support patient care and billing processes. This role serves as a key point of contact for patients and families, ensuring a positive and professional experience while facilitating efficient access to services. Does this position require Patient Care? No Essential Functions Greet patients and families in a professional, courteous, and welcoming manner Accurately collect, verify, and enter patient demographic and insurance information into the electronic medical record (EMR) Verify insurance eligibility, benefits, and pre-authorization requirements prior to services Ensure completeness and accuracy of all patient registration information to support billing and compliance requirements Obtain required signatures for consent, financial responsibility, and authorization forms Identify and resolve insurance discrepancies, eligibility issues, and billing-related concerns Provide clear communication to patients regarding registration, insurance, and financial processes Maintain a high level of customer service, addressing patient questions and concerns in a timely and professional manner Adhere to all HIPAA regulations and maintain strict patient confidentiality Collaborate with clinical staff, billing teams, and other departments to ensure seamless patient access and workflow Qualifications Skills & Competencies Strong attention to detail and accuracy in data entry Ability to handle sensitive information with confidentiality and professionalism Excellent communication and interpersonal skills Ability to multitask and work in a fast-paced environment Strong problem-solving skills with the ability to resolve issues independently Basic computer proficiency (Microsoft Office, EMR systems, etc.) Working Conditions Office/clinical front desk environment Frequent interaction with patients, families, and staff May require extended periods of sitting, standing, and computer use Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience experience in a healthcare setting, with a focus on patient access and registration 2-3 years required Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance verification procedures. - Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner. - Excellent communication skills, both written and verbal. - Ability to work well in a fast-paced environment. - Ability to work effectively in a team-oriented setting. Physical Requirements Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |