New

Bilingual Healthcare Call Center Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Glendale
Apr 18, 2026
Campus Support Center - Patient Outreach Support (Entry Level) Location: Glendale, CA Schedule: Monday-Friday; Saturdays after training Assignment Type: Special Project Position Overview This is a special project assignment supporting the Campus Support Center in Glendale, CA. A team of 10 consultants will collaborate with 8 full-time employees to assist with patient outreach and care coordination initiatives. This role requires schedule flexibility and a strong customer service mindset in a call center environment. Consultants will be responsible for making outbound calls to patients to support pharmacy refill confirmations, annual wellness visit scheduling, emergency room outreach for patients with frequent ER utilization, new authorization follow-ups, and additional patient support projects as assigned by leadership. Key Responsibilities * Conduct outbound calls to patients to support care coordination initiatives * Confirm pharmacy refill needs and assist with appointment scheduling * Support Annual Wellness Visit (AWV) outreach efforts * Perform ER outreach for patients with frequent emergency room visits * Follow up on new and existing prior authorizations * Verify insurance and benefits information * Accurately document interactions and outcomes through data entry and tracking tools * Assist with additional operational or project-based tasks as directed by leadership Required Skills * Bilingual/Spanish * Customer Service * Care Coordination * Call Center Environment Experience * Prior Authorization Support * Insurance & Benefit Verification * Data Entry * Microsoft Excel (data entry and tracking) Additional Qualifications * Proficiency in Microsoft Excel, including the ability to copy, paste, filter, and hide data * Experience with insurance verification and authorization processes * Strong attention to detail and documentation accuracy * Ability to manage multiple tasks in a fast-paced, project-based environment * Medical or healthcare exposure preferred Experience Level * Entry Level Job Type & Location This is a Contract position based out of Glendale, CA. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Glendale,CA. Application DeadlineThis position is anticipated to close on May 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.