Transportation Valet/Driver

Valet Driver

Job Summary

Horseshoe Bay Resort is seeking professional and service-oriented Valet Drivers to join the Transportation team. Valet Drivers are responsible for safely transporting guests and members, providing luggage assistance, supporting front drive operations, and delivering a positive guest experience consistent with the resort's standards of genuine Texas hospitality.

This role requires strong driving skills, knowledge of the resort and surrounding areas, and the ability to work collaboratively in a fast-paced, guest-focused environment.

Essential Job Functions

• Safely transport guests and members to designated destinations in resort shuttles, vans, and individual vehicles.
• Assist guests with luggage and provide support when entering and exiting vehicles.
• Support front drive operations and work cohesively with the valet team.
• Maintain cleanliness and presentation of all fleet vehicles, interior and exterior, in accordance with resort standards.
• Coordinate, track, and respond promptly to transportation requests.
• Access, input, and retrieve information using department computer systems.
• Accurately complete billing procedures and manage SMS reports.
• Maintain composure and professionalism during high-volume and time-sensitive situations.
• Maintain working knowledge of resort amenities, schedules, events, and promotions.
• Serve as a dispatcher when needed.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license with a satisfactory motor vehicle report; must pass drug screening and annual renewals.
• Must be at least 21 years of age.
• Ability to lift and carry luggage and assist valet operations.
• Ability to communicate effectively in English; additional language skills are a plus.
• Knowledge of and compliance with state driving laws.
• Adherence to all resort policies, procedures, and safety standards.

Additional Qualifications and Skills

• Strong communication skills with attention to detail.
• Ability to multitask and adapt in a fast-paced environment.
• Flexible schedule with availability to work evenings, weekends, holidays, and beyond scheduled hours as needed.
• Professional appearance and customer-focused demeanor.
• Ability to walk, stand, and move quickly for the majority of the work shift.
• Basic knowledge of vehicle operation and maintenance.

Compensation and Benefits

This is a tipped position with competitive hourly pay.

Full-Time Benefits May Include

• Medical, dental, and vision insurance
• Paid vacation and paid holidays
• 401(k) plan with employer match
• Short-term and long-term disability insurance
• Critical illness and accident insurance
• Associate Relief Fund

Associate Perks

• Associate housing and shuttle service (based on availability)
• Weekly meal subsidies
• Limited access to select resort amenities (based on occupancy and business levels)
• Associate discounts on retail and dining at Horseshoe Bay Resort
• Discounts at over 100 Crescent Hotels & Resorts properties

Equal Opportunity Employer

Horseshoe Bay Resort is an Equal Opportunity Employer. We are committed to fostering a workplace grounded in diversity, equity, inclusion, and belonging, and to providing opportunities for professional growth and success.

Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion - Inspired to perform well by the completion of tasks

Some college (preferred)
High School (required)

1 years: Six (6) months or more of experience in valet operations, resort transportation, hotel front drive, or similar fast-paced environments involving vehicle handling, luggage assistance, and coordination with front-of-house teams. (required)
1 years: At least one (1) year of experience driving vehicles in a professional setting, such as valet services, shuttle driving, delivery driving, or passenger transportation, with a demonstrated safe driving record. (required)
1 years: Minimum of one (1) year of experience in a customer-facing role within hospitality, retail, tourism, transportation, or service environments requiring professional guest interaction and service delivery. (required)