Knowledge Manager Senior

Description

Knowledge Manager - Senior leads the knowledge management function supporting SEC ISS service delivery, ensuring staff and stakeholders haveaccurate, accessible, and secure operational information. This roleestablishesand governs enterprise knowledge frameworks, taxonomy standards, and content lifecycle controls across SOPs, technical documentation, and knowledge articles. The position applies ITIL-aligned service management practices to improve service consistency and operational effectiveness across SEC support teams. The role also drives continuous improvement through knowledge analytics, performance reporting, and cross-functional collaboration with leadership and IT teams.

PRIMARY RESPONSIBILITIES

Knowledge Strategy and Governance

• Lead the design and execution of organizational knowledge management strategies to ensureaccurate, accessible, and secure information across all business units.

• Define and enforce governance standards for knowledge repositories, including SOPs, technical documentation, and best-practice content.

• Establishtaxonomy, metadata, and content lifecycle controls (authoring, review, approval, publishing, archival, and retirement).

• Ensure knowledge assets meet security, quality, and compliance requirements.

Knowledge Repository and Content Operations

• Oversee creation and curation of knowledge content supporting SEC ISS operations.

• Manage knowledge repository structure and access models within enterprise collaboration platforms, including SharePoint and Microsoft Teams channels.

• Improve content discoverability through consistent categorization, tagging, and search optimization.

• Maintaincontent currency by coordinatingtimelyupdates based on approved system, policy, and process changes.

Service Delivery Integration and Process Improvement

• Apply ITIL-aligned service management practices to knowledge workflows supporting incident, request, problem, and change activities.

• Collaborate with senior leadership and IT teams toidentifyknowledge gaps, streamline workflows, and implement process improvements.

• Standardize documentation practices to improve operational consistency and reduce repeat issues.

• Support continuous improvement initiatives through structured lessons learned and reusable knowledge assets.

Metrics, Reporting, and Team Enablement

• Monitor knowledge base analytics and report on performance metrics, including usage, effectiveness, and content freshness.

• Produce recurring performance reports to support governance reviews and continuous improvement decisions.

• Mentor and train junior knowledge management staff and contributors on standards, tools, and content quality expectations.

• Drive adoption of organizational knowledge standards and ensure consistent execution across teams.

• Operational Support: May require participation in on-call or surge support activities depending on operational needs.

REQUIRED QUALIFICATIONS

• This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering) and 4+ years experience. In lieu of degree, additional years experience required.

• Ability to obtain and maintain SEC Public Trust.

• Minimum 4 years of experience in knowledge management, information governance, or enterprise content strategy.

• Demonstratedexpertisein developing and implementing knowledge management frameworks, taxonomy design, and content lifecycle processes.

• Proven ability to lead cross-functional knowledge and process improvement initiatives in IT service delivery environments.

• Advancedproficiencywith enterprise collaboration platforms, including SharePoint and Microsoft Teams channels.

• Knowledge repository governance, metadata/taxonomy management, and SOP/technical documentation lifecycle control.

• ITIL-aligned service management practices.

• Knowledge base analytics, performance metrics reporting, and continuous improvement execution.

PREFERRED QUALIFICATIONS

• Experience supporting a federal civilian agency IT operations or infrastructure services contract.

• Experience leading enterprise taxonomy and metadata standardization initiatives.

• Experience implementing large-scale knowledge repository governance and content lifecycle programs.

• Experience developing knowledge management performance dashboards and operational reporting.

• Strongtrack recordbuilding high-performing KM teams, contributor networks, and training programs.

• ITIL 4 Foundation (or higher)

• Certified Knowledge Manager (CKM)

• Microsoft 365/SharePoint certification

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Remote