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Complex Care Coordinator, Patient Navigator

Mass General Brigham Community Physicians
United States, New Hampshire, Dover
10 Members Way (Show on map)
Apr 24, 2026
Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. Primary Responsibilities: -Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. -Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. -Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans. -Assist patients in understanding and adhering to their care plans. -Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. -Educate patients and their families about their medical conditions, treatment options, and self-care strategies. -Ensure that patients are informed and empowered to actively participate in their healthcare decisions. -Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals. Qualifications: Associate's Degree required. Bachelor's degree preferred. 1+ years of experience in social work, case management or related field required, preferably in a clinical setting. Additional Knowledge, Skills and Abilities: - Strong knowledge of healthcare resources, community services, and patient advocacy. - Excellent communication and interpersonal skills. - Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. - Strong organizational and time management skills. - Familiarity with electronic health records and case management software. Schedule and Work Model: Full time, Monday through Friday, approximately 8am-4:30pm. Hybrid work model. Approximately 1 day/week remote from home and approximately 4 days/week in-office in Dover, NH. On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams Video is required and must be accessed using MGB-provided equipment. Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.