Senior Logistics Technician

Safety Practices:

• Runs daily safety topic huddles and conducts inspections of equipment (e.g., vehicles, pallet jacks, dock levelers).
• Manages and coordinates any escalated task risks and reported issues, establishing safety standard operating procedures for new equipment (e.g., server rack tugs, electric pallet jacks, forklifts).
• Trains employees on safe and effective equipment and inventory moving.
• Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards.
• Procures, audits, and reviews personal protective equipment (PPE), leading by example of all safety standards.
• Presents Identity and Access Management (IAM) metrics to senior leaders.
• Supervises rack movement, observing to ensure compliance with safety protocols and training others on devices and tools used in rack movement.
• Oversees handling and storage of hazardous materials and chemicals, developing plans to address unsafe materials out of containment and ensuring preparedness of others, and acting as a point of escalation

Tactical Shift Management:

• Develops and implements plans leveraging 5S methodology (Sort, Set, Shine, Standardize, Sustain), to maintain a clean and organized space.
• Prioritizes and assigns ticketed work to Inventory and Asset Technicians on team,assessing resource allocation and gap planning for day-to-day activities.
• Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
• As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
• As indicated above, have the ability to work12-hourshifts, including shift assignments during non-standard businesshours that may include evening, nighttime, weekends and/or holidays.

Inbound and Outbound Logistics:

• Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation.
• Directs the flow of packages from preparation to shipment, leveraging knowledge of inventory parts to ensure proper storage.
• Schedules inbound and outbound logistics of both internal and external services.
• Communicates directly with customers, stakeholders, vendors, (e.g., landlords) in regard to scheduling both inbound and outbound deliveries.
• Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
• Conducts follow-ups on items logged within Intelligence Communication Manager (iCM), validating issues, and deals with the escalated issues.
• Supports creating more efficient receiving routes, moving manual communicationand information sharing to automated processes, where possible

Customer Service:

• Maintains a strong focus tooptimizeresources and improve quality.
• Serves as a liaison across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and supports Microsoft and non-Microsoft gear deliveries.
• Positions organization to deliver solutions that exceed customer expectations.
• Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment.
• Engages with internal and external stakeholders, building relationships with vendors and providing oversight, to manage issues as they arise.
• Collaborates with the IAM Standard team and Engineering team to execute and refine pilot processes, tools, or feature enhancements.

IT Inventory Management:

• Ensures teamsmaintainand perform stepsrequiredto keep the inventory balanceaccurate.
• Plans, forecasts, anddevelopsstrategies for space optimization, including decommissioning and retention, driving identification ofopportunities toimprove inventory to address space constraints and ensuringdeprecated materialsare not stagnant.
• Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.

Warranty Process Management:

• Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) and non-RMA warranty processes.
• Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs and non-RMA as needed.
• Plans andsupportsmanual return processes for non-RMA failed parts.
• Plans andprepares forlarge-scale replacement projects for upgrading or refreshing equipment.
• Performs manual ordering processes of Original Equipment Manufacturer (OEM) parts.
• Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warrantyprocess.

Data Bearing Device (DBD) Destruction:

• Ensuresteamis following all processes and procedures to do thisin a timely manner.
• Manages schedule of data bearing devices (DBD) destruction or shredding in partnership with security and senior leadership.
• Acts as a comprehensive resource for the decommissioning process to ensure customer security is maintained, performing data bearing devices (DBD) destruction as necessary.
• Handles any escalations.
• Assists with security investigations, supporting data bearing devices (DBD) reconciliations with review of current documentation and extensive back tracking of ticket details.
• Coordinates with and oversees any third-party vendors who perform data bearing devices (DBD) destruction as necessary.
• Ensures team decommissions servers, maintaining compliance and meeting Service Level Agreements (SLAs), overseeing documentation of actions taken against a decommissioning workflow.

Procurement:

• Creates execution plans with the goalto improvesatisfaction and performance within an area or organization-level group.
• Identifiesand resolves delivery andexecutionroad blocks, serving as point of contact for arising issues and unblocking critical paths to continue business continuity.
• Learnsdifferent elements of different suppliers, including what parts to order and what supplier(s) to engage with.
  Gathers data related to POs andprovides todirect management.
• Assistssenior leadership with escalated procurement issues.
• Performs quality control for purchase order and escalations with vendors.
• Audits on-site supplies and deployment consumables.

Operational Excellence:

• Serves as subject matter expert andmodelscompliance to less experienced team members.
• Seeks outopportunities to contribute to workstreams and toward greater simplification and automation, improving results of Service Level Agreements (SLAs) against Objective Key Results (OKRs).
• Conducts root cause analysis andidentifiestraining gaps for potential escalations. Facilitates andpilotsenvironmental sustainability and zero waste initiatives.
• Completes required security and data management training andcomplies withsecurity and data management procedures/policies.
• Conducts training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

Fleet Management:

• Serve asprimaryliaison for overseeing the fleet management program, maintenance vendors and equipment check-in and check-out process.
• Define numbers of vehicles needed and what type of vehicles & equipment (e.g.Ford Pick, Box Truck, Esco Sport, etc.) with the Vehicle and Fleet PM,identifyingand reporting gaps within the fleet to leadership.
• Oversee scheduled and preventative maintenance via in-house and vendorprovided service.
• Manage, route, and fulfill transportation requests for Information Technology, Critical Environment, and Logistics, and other supported teams.
• Audits vehicles and fleet resources, ensuring vehicles are present in the correct location with assigned resources (e.g., gas card, gas card PIN).

Other:

• Embody ourcultureandvalues

Required Qualifications

• High School Diploma AND 2+years experiencein warehouse/supply chain in an information technology (IT) environment,logistics, supply chain, inventory management, retail, or a related field.
  • OR equivalent experience

Other requirements:

The ability to meet Microsoft, customer and/orgovernment security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or localgovernment agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a validpassport

Preferred Qualifications

• 4+ years' experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation.
  • OR equivalent experience.

#COICareers #datacentercareers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.