Assistant Director, Student Accounts

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg's mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.

Summary of Position

The Assistant Director of Student Accounts position is responsible for counseling students and families regarding all aspects of paying for college and overseeing and processing all student account related functions. This position provides processing support for specialized student account functions and manages collection efforts for inactive students, including the placing of accounts with external collection agencies.

Primary Responsibilities

• Counsel prospective and current students on all aspects of student accounts.
• Coordinate the placement of delinquent tuition accounts with external collection agencies and monitor the effectiveness of the external collections program.
• Oversee all administrative aspects of the Perkins Loan Program and ensure compliance with program regulations.
• Oversee payment plans put in place for inactive students, manage communication efforts related to the plans, and turn inactive payment plan balance over to collections on a regular basis.
• Oversee outreach and communication efforts prior to the start of each term's registration period.
• Provide back-up to daily cash batch reconciliation.
• Provide back-up for the Director of Student Accounts in generating monthly statements, reconciling online payment plans, and applying manual account adjustments.
• Ensure compliance with federal, state and institutional regulation and policy, including PCI data security standards.

Additional Responsibilities

• Present information regarding all aspects of student accounts to small and large groups, including new student orientation, outreach events, financial literacy events, early awareness events, etc.
• Provide training on student accounts for the Student Financial Services team and other on-campus constituents.
• Participate in local, regional, and national professional development opportunities.
• Foster collaborative strategic relationships with on and off-campus constituents.
• All other responsibilities as apparent or assigned by supervisor(s).

Minimum Qualifications

• Bachelor's degree required.
• Four (4) years of relevant professional experience counseling individuals and families regarding personal finances and/or financial aid.

Preferred Qualifications

• Experience with Workday Platform Technology software.

Preferred Qualifications

• Experience with Workday Platform Technology software.

Knowledge, Skills, Abilities

• Cultural competency and actively seek to grow in this area.
• Commitment to providing access to higher education.
• Strong communications skills, including ability to actively listen; professional written communication skills; public speaking skills.
• Ability to disseminate complex procedures into clear instructions for students/families.
• Ability to work independently with little supervision.
• Skilled at working with intergenerational colleagues and families.
• Effective time management skills. Example: timely completion of projects and being able to effectively prioritize work.
• Ability to maintain confidentiality and demonstrate initiative.
• Ability to work effectively and well despite frequent interruptions.
• Ability to solve complex problems involving student aid issues and processing anomalies.
• Accountable for accuracy of work.
• Ability to exercise professional judgment with guidance.
• Ability to take leadership roles on projects.
• Skilled at offering sound guidance to families/students in challenging situations.
• Ability to explain and apply Augsburg policies to a vast array of situations and processes.

Work Environment and Physical Demands

• Typical work environment is an office. Working at a desk for long periods of time.
• Regular computer and phone use.
• Long or irregular work hours, including occasional work during the evenings and/or weekends, during peak seasons.
• Intense work environment including frequent interruptions; possibility of working with families and students in emotional situations.

Application Requirements

To be considered for this position please include the following in your application:

• Resume (required)
• Cover letter (required)

Compensation & Benefits at Augsburg

• The compensation range is $56,000 - $62,000, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Employee Assistance Program (EAP) for all employees

Equal Opportunity Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.