Business Analyst

Business Analyst, Easton, PA

GENERAL SUMMARY:

The primary role of the Business Analyst (BA) is to ensure that business processes and supporting technology systems continue to meet the business project stakeholder's needs. This position is a key liaison between the technical IT staff that implements business process management technology (BPMT)-based solutions, and the line-of-business staff that performs the process work (manually or in conjunction with automated systems). The BA must be able to straddle the IT and business domains and communicate (or broker communications) between each side. This person is a hands-on worker who will capture business requirements, evaluate alternative, recommend solutions, and translate them into project plans, manage the projects to completion. The BA should also be able to drive the creation of current and future state process models as needed to help facilitate consensus on process improvements involving technology implementations. This position deals with the tactical, day-to-day aspects of issue resolution, discovering, validating, documenting and communicating business-related knowledge into technical process solutions that add stakeholder value, and then managing those technical solutions into business deliverables.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Provide a bridge role between Information Technology and the business. Acts as a business relationship manager, understanding all business processes and providing technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements.
• Communicate and translate required business process capabilities, business requirements, and outcomes effectively between business areas and supporting departments (such as the IT organization).
• Manage the agreed to technical solutions to meet business requirements throughout the entire system development lifecycle utilizing project management methodologies (Agile,Waterfall,etc.)
• Facilitate meetings and ensure proper coordination between the IT organization and business process owners by defining conceptual and logical levels of detail in the business models.
• Define the needed business cases with project team and process owner, defining business outcomes, including current baseline and future target metrics, such as leading and lagging indicators, and linking to strategic key performance indicators (KPIs).
• Collaborate with IT peers in enterprise architecture (EA), solution architecture and application development (AD), program and project management (PPM), business intelligence (BI), corporate performance management, and other disciplines regarding the common theme of business performance improvement.
• Work within guidelines driven from enterprise architecture by the business process architect when determining the current "as is" state of a business process, and update current-state business process documentation as needed.
• Work with the business process architect, process owner, executive sponsor, business subject matter experts and others as necessary to determine the future state of a specific business process.
• Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios, analysis of performance metrics and advanced optimization techniques.

JOB SPECIFICATIONS:

• B.S. degree (in computer science, engineering or business), with related business discipline experience. M.B.A. or other advanced degree is a plus.
• Five years' experience as a business analyst managing IT projects efficiently and effectively to completion. Project Management skills or PMP course work and/or certification a plus.
• Experience working on projects using a variety of business requirement gather techniques, and process redesign methods.
• Track record of working on projects that delivered different types of business outcomes: revenue growth and customer satisfaction, for example, not just process efficiency or cost reduction.
• Understanding the System Development Lifecycle and the ability to manage each phase of the lifecycle to completion.
• Very good verbal and written communication skills. Ability to facilitate, lead meetings and document results.
• Availability to travel (when appropriate).

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Green is our favorite color! Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability

Crayola is committed to providing competitive market compensation. Our pay ranges are established using reliable market data and consider factors such as job responsibilities, industry benchmarks, and geographic location.

Individual starting pay is determined by a candidate's skills, experience and qualifications. This role is eligible to participate in an annual incentive plan as per plan guidelines. For a full list of Crayola benefits, please visit https://www.crayola.com/company/employee-benefits.

No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.