Job Title: Customer Services Support Operator
Location: Irving, TX
Employment Type: Contract (12 months)
Industry: Manufacturing
Compensation: $18.00 - $24.00 /hr.
Schedule: 40 hrs/Week.
About the Opportunity:
- Conducts technical and administrative, mainly pre-defined support activities for service operations and delivery.
- Processes incoming orders, inquiries, and requests regarding products and services.
- Performs order management for assigned customers, manages and files clients' information in the information system.
- Supports customers remotely and onsite, and provides 1st level user support in case of arising issues.
- Drives complex issues and questions to the respective qualified Service Technicians or Service Engineers.
- Cooperates with clients and sales representatives to clarify orders and issues.
- Participates in investigating and resolving commercial and technical problems.
Why You'll Love Working Here:
- Supportive, team-driven culture that values collaboration, transparency, and accountability.
- Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
- People-first environment that encourages employees to bring their authentic selves to work.
- Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
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What You'll Do:
- Supports pre- and post-sales technical product advice for the development, implementation, and operation of customer solutions.
- Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately.
- Thinking and a portfolio of acting options cover several routines, and latitude is permitted to address topics with appropriate processes.
- Unexpected situations, however, typically need technical assistance or authorization.
- Positions are expected to cope effectively with multiple-choice situations in several assigned processes and routines.
- Thinking is about applying or even adapting the "right" procedure to a process or an issue arising.
- Deliver full range service in a defined and focused technical or administrative area of work, while clear input/output relations and generic and work-specific guidelines and procedures are given or available.
- Deliver a limited range of practical, technical, operative, and clerical processes within an area of work.
- Knowledge of standardized work routines and methods, general facts, and information is necessary, usually acquired through training on the job.
- Position operates with a dedicated, limited range of user interfaces or functionalities in standardized software programs, strictly related to their specific processes.
- Customer Services functions gather and file information gained in routine customer contact calls.
- Handling inbound calls, in basic 1st level support situations, while handling the majority of request in the basis of given procedures.
- Outbound calls, operating with the given frame of structured information requested.
What You'll Bring:
- High School Diploma or GED.
- 1+ year of experience with customer service, customer support, order management, or service operations.
What Sets You Apart:
- Positions need a basic level of theoretical and practical know-how, skills, and typically some level of related years of experience, in specialized processes, techniques, and systems used in an office environment.
- Basic knowledge and experience of principles, procedures, work routines, and skills in the related field of work.
- Solid computer skills and attention to detail are a MUST.
- Should have some background with database management and the ability to pass a background check.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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Aleron
Jun 08, 2026