Member Services Agent

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Member Services Agent

Location(s): Los Angeles, CA
(Remote)

Job Summary:
The Member Services Agent is responsible for handling inbound member and patient calls, providing information, resolving concerns, and delivering exceptional customer service and patient education. This role requires strong communication skills, professionalism, empathy, and the ability to accurately document interactions within the customer service system. The ideal candidate thrives in a fast-paced healthcare environment and can effectively manage multiple tasks while maintaining high service standards.

Key Responsibilities:

• Handle incoming member/patient phone calls professionally and efficiently.
• Provide information, education, and issue resolution to members and patients.
• Document all customer interactions accurately in the customer service module/system.
• Follow department protocols, call handling procedures, and greeting scripts.
• Collaborate with internal teams to support member/patient needs.
• Maintain confidentiality of patient and organizational information.
• Manage heavy call volumes while maintaining service quality.
• Provide timely follow-up and resolution for member concerns.
• Support team operations and provide backup coverage when needed.
• Maintain a professional and customer-focused demeanor at all times.

Required Qualifications:

• High School Diploma, GED, or equivalent.
• Minimum 3 years of healthcare customer service or related experience.
• Knowledge of healthcare terminology and managed care principles.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask while speaking, thinking, typing, and documenting simultaneously.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Word, Excel, and computer systems.
• Ability to work effectively in a fast-paced, high-volume call environment.
• Ability to maintain confidentiality and professionalism.
• Ability to work Monday-Friday, 8:00 AM-5:00 PM PST.
• Flexibility to work occasional overtime as needed.

Preferred Qualifications:

• Experience with EPIC Tapestry.
• Familiarity with CRM systems and data entry processes.

Key Skills:

• Healthcare Customer Service
• Patient Support
• Call Center Operations
• Managed Care Knowledge
• Data Entry & Documentation
• Multitasking
• Problem Solving
• Microsoft Office Suite
• Communication Skills
• Team Collaboration

Schedule:

• Monday-Friday, 8:00 AM - 5:00 PM PST.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.