New

Service Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Oshkosh
Jun 09, 2026
Position Overview Service Desk contract (12+ months with strong potential for extension or conversion) Schedule: Monday-Thursday, 11:00 AM - 10:00 PM (on-site in Oshkosh, WI) Initial training will take place Monday-Friday, 8:00 AM - 5:00 PM. This organization is looking to add a Service Desk Technician to their Help Desk team. This is a long-term contract opportunity with a high likelihood of extension or full-time conversion. The team is currently transitioning service desk operations back in-house, creating strong growth potential and career path opportunities. This role provides first-level technical support to end users via phone, email, and chat. Technicians will manage tickets within ServiceNow and support a variety of common issues, including: * Office 365 (O365) support * Active Directory (password resets, access requests) * General Microsoft application issues * Break/fix troubleshooting * SAP-related support * Hardware and Windows-related issues There is also an increased volume of tickets related to ongoing O365 migration efforts. This is an excellent opportunity for entry-level candidates to gain hands-on experience in an enterprise environment. Candidates with prior service desk experience are also encouraged to apply. Experience with O365 and Active Directory is highly preferred. Key Skills * Help Desk / Service Desk support * Troubleshooting and technical support * Customer service * Windows 10 / Windows 11 * Hardware support * Office 365 (O365) * Active Directory * Phone and end-user support Preferred Qualifications * Strong customer service mindset * Experience with O365 and Active Directory * Ability to troubleshoot in a fast-paced environment Technical Assessment (Internal Use Only) Candidates may be evaluated on the following: * Setting up and extending a display with a projector * Creating desktop shortcuts and pinning applications * Navigating Device Manager and Services * Basic networking (pinging devices, finding IP address) * Command Prompt navigation * Clearing browser cache * Connecting to print servers and mapping drives * Password resets in Active Directory * Clearing cached credentials * Rebuilding Outlook (.ost) files * Running Office applications in Safe Mode Experience Level * Intermediate Job Type & Location This is a Contract position based out of Oshkosh, WI. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Oshkosh,WI. Application DeadlineThis position is anticipated to close on Jun 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.