Business Program Director

With a vision to "Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more," Global Channel Partner Sales (GCPS) is responsible for driving revenue outcomes with partners through innovative solutions-at scale! The Global Partner GTM, Programs, & Operations (GPO) organization within GCPS brings together the go-to-market strategy, programs, and platforms to accelerate growth and improve partner experience across all partner segments.

The Channel Commerce Strategy & Enablement team is looking for a highly motivated Business Program Director to own and manage the strategy and execution of the Cloud Solutions Provider (CSP) authorization eligibility enforcement to grow the impact of this channel. This role works in partnership with the partner sales segments, program compliance, business operations, CSS, engineering, finance and business planning to determine the optimal onboarding and offboarding experience in support of the CSP authorization strategy, to be executed in accordance with program policies. This role also supports governance, prioritization, and partner and field readiness efforts to drive clarity, consistent execution, and alignment with program strategy.

This Business Program Director role is vital to ensure we have a compliant and capable ecosystem of participating partners, attracting the best partners with highly valued services and solutions that are differentiated across the customers' end to end engagement lifecycle to meet our customers' evolving needs. It is also important for this role to improve the way partners work and engage with Microsoft by ensuring that we have a program that has clear eligibility requirements, friction free onboarding process and high accountability on delivering performance that meets program eligibility requirements.

The Business Program Director will also be responsible for driving the business insights to achieve strong partner satisfaction, and implement program improvements as needed, to accelerate partner performance.

As this role will work alongside many stakeholders, it will require a balance of leadership and influence skills to support the broader strategic and operational needs of the team.

Required/minimum qualifications

7+ years in a partner-facing role, optimally dealing with a variety of audiences and partners with different business models (Distribution, SSPs, SIs, MSPs and ISVs), and a strong understanding of the cloud partner ecosystem.

• Proven track record of designing and managing successful programs, including the ability to develop strategic business plans and oversee successful execution.

• Strong organizational,planning and analytical experience, ability to analyze and interpret business performance measures.

• Strong cross-group coordination across all levels, organizational and analytical skills, the ability to work independently and take initiative to drive projects forward, the ability to deal with ambiguity and provide structure for others.

• Strongproblem-solvingskills, attention to detail, an ability to work effectively under pressure and within short time constraints, resourcefulness and able to deal with ambiguity, prioritize while multi-tasking and maintain flexibility in the performance of the job responsibilities. Embracing change is essential.

• Ensuresorganizationalreadiness for business demands and meets challenging timelines in a fast-paced environment.

• Executive Relations: The ability to interact confidently with senior leaders in a highly matrixed organization to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle pushback from a high-level audience, and maintain an executive demeanour while engaging in challenging or sometimes high-pressure situations