CRM Platform Specialist

Job Title: CRM Platform Specialist
Location: Pittsburgh, PA
Pay Rate: $47/hr.
ZIP Code: 15204
Aera code: 412
Start Date: Right Away
Keywords: #PittsburghJobs; #CRMPlatformSpecialistJobs;

Benefits:
*On the job training, with cross training for other skilled positions and opportunities for advancement.
*The aerospace business is growing and we are continually training and promoting up from within.
*Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement.
*Award winning team with exceptional work environment.
*Six Paid Statutory Holidays after 90 days probationary period.
*One Week Paid Vacation Bonus after six months / 1960 regular hours.
*Weekly pay by direct deposit.
*Performance Reviews (and compensation reviews)

Position Overview
Seeking a CRM Platform Specialist to support our CRM Platform team. This role will assist with day-to-day platform administration, data management, and operational support activities. The ideal candidate is detail-oriented, technically capable, and comfortable working in a fast-paced, cross-functional environment.

Key Responsibilities
Platform Administration & Support
Perform routine CRM administration tasks (user setup, permissions, role management)
Monitor system health and troubleshoot user-reported issues
Support ticket intake, triage, and resolution for CRM-related requests
Maintain and update system documentation and knowledge base resources

Data Management & Governance
Execute data imports, exports, and updates using approved tools
Perform ongoing data maintenance across Leads, Accounts, and related objects
Maintain high data quality through deduplication, validation, and governance processes
Support account hierarchy management, including parent-child relationship cleansing
Assist with data audits and reporting requests

Lead & Campaign Operations Support
Act as Level 1 triage for inbound lead form submissions, ensuring timely and accurate processing
Perform basic QA on lead routing and scoring rules to ensure proper assignment and flow
Monitor and surface feedback on lead process friction points
Support campaign and lead data management activities
Track and report on key operational metrics; support process owners in maintaining accountability

Collaboration & Coordination
Partner with CRM product owners, developers, and business stakeholders
Participate in sprint ceremonies and project check-ins, as applicable
Communicate clearly on progress, blockers, and risks

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."