New

It Support Technician

TEKsystems
$18.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Ames
Jun 12, 2026
Description Job Duty Label: Customer Support Description of Job Duty: Respond to and resolve customer requests and inquiries by tracking them in ISU's ticket management system Provide information and instructions to users on various applications and equipment Provide direct support via email, phone, remote, and in-person appointments Identify technical needs of customers and find resolutions to address business needs Percent of total time:25 Job Duty Label: Technology Support Description of Job Duty: Install, maintain, and troubleshoot computer equipment and software Performs routine backup and restores system and data files Ensure devices are setup in a standard, secure, and consistent manner Percent of total time:25 Job Duty Label: Operations Support Description of Job Duty: Schedule customer installations and appointments Ensure policies and standards are met and procedures are followed by staff Maintain/manage ITS and CorePlus customer inventories Triage incidents and requests, ensuring that students and FTEs are completing them in a timely manner Percent of total time:25 Job Duty Label: Administration Description of Job Duty: Attend team, departmental, and campus meetings Provide guidance to student employees, including scheduling, training, and performance feedback Document procedures, checklists, and other information required by the team Provide backup support for purchasing CorePlus and Onsite requested IT equipment Skills* Desktop, Support, Troubleshooting, Customer service, Imaging, Office 365 Top Skills Details Desktop,Support,Troubleshooting,Customer service Additional Skills & Qualifications Supporting an enterprise level ticketing system. (Service Now utilized at the University). Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Ames, IA. Pay and BenefitsThe pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Ames,IA. Application DeadlineThis position is anticipated to close on Jun 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.