AI Use Case Success Manager

The AI Use Case Success Manager is responsible for driving AI use cases from intake to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. This is ahands-on, accountable individual contributor rolesuited for a go-getter who thrives in ambiguity, operates with a consulting mindset, and can independently prototype, build, and shepherd AI solutions through delivery

AI Portfolio Ownership

Own and drive the AI use case portfolio for a dedicated business domain, leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes.

Business Process Reimagination Using AI

Given a current-state process and its pain points, independently redesign and transform it using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making.

AI Solutioning and Target State Design

Define the AI-enabled target state process flow for each use case. Determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI. Must be able to structure vague, open-ended problem statements into well-formed AI solutions independently.

Rapid Prototyping and Demo Development

Quickly build proof-of-concept demos and prototypes to validate approaches and drive stakeholder alignment before committing to a full build.

Solution Delivery

Drive the design and build of AI/GenAI solutions in a global delivery model, including model development, validation, and performance monitoring. Serve as the embedded AI lead within the delivery pod, either directly contributing as a pseudo data scientist or managing and directing offshore data science resources.

Value Measurement and ROI Management
Define and implement a structured value measurement framework for the AI use case portfolio. Quantify ROI, track realized vs. projected value, and educate business stakeholders on the true cost of AI.

AI Governance
Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, while partnering with risk pillars (MRM, TPRM, etc.) across the bank to deliver responsible, secure, and compliant outcomes.

Bachelor's Degree and 6 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery. OR High School Diploma or GED and 10 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery.

Preferred Qualifications

• Proven experience in end-to-end business process reengineering using traditional AI/ML and agentic AI, driving automation, decision intelligence, and measurable operational improvements
• Hands-on experience with GenAI technologies (LLMs), prompt engineering, and agentic workflows
• Demonstrated ability to prototype, demo, and build AI solutions independently, not reliant on handoffs to separate technical resources
• Strong AI solutioning mindset: ability to assess pain points and design target-state AI processes without supervision
• Proven track record of building and implementing AI value measurement and ROI frameworks, not theoretical knowledge but hands-on delivery experience
• Experience working with risk, compliance, and control functions to operationalize AI solutions within enterprise guardrails
• Familiarity with modern data and AI platforms (e.g., cloud ML platforms, vector databases, orchestration frameworks, Cortex/Snowflake)
• Demonstrated ability to drive AI-led transformation initiatives with clear business impact, owning one use case domain end-to-end
• Strong communication and executive presence, with ability to work with diverse functional leaders and present confidently to senior executives

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.