Systems & Software Analyst IV

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Location: Nova Place, Pittsburgh PA -Hybrid

The Systems & Software Analyst IV is responsible for maintaining, enhancing, and supporting corporate applications within the organization. This role also serves as a key technical liaison between the project management team, business users, and software vendors, ensuring that business requirements are accurately translated into technical specifications and that projects are delivered successfully.

Location: Pittsburgh, PA - Hybrid

Job Duties and Responsibilities:

• Serve as SAP SuccessFactors technical expert, responsible for vendor relationship. Responsible for duties such as system admin, maintenance, user support, configuration, and reporting.
• Serve as the primary point of contact between the project management team, business users, and software vendors. Understand business requirements and translate them into actionable tasks for technical teams.
• Collaborate with HR leadership and functional teams to translate business requirements into system configurations and enhancements.
• Support HR initiatives by identifying opportunities to streamline processes and improve system utilization.
• Manage role-based permissions, workflows, business rules, and system settings.
• Implement system updates and stay current with SAP SuccessFactors releases.
• Ensure accuracy and consistency of HR data across systems and integrations.
• Work with teams to support interfaces between SuccessFactors and other enterprise systems (e.g., payroll, finance, identity management).
• Assist in troubleshooting integration issues and ensuring data flows correctly between systems.
• Participate in testing of integrations and system changes, including UAT coordination.
• Participate in HR team meetings, planning sessions, and strategy discussions as the HR systems SME.
• Monitor the system for failures and errors in performance. Update and maintain documentation for daily scheduled tasks and error reporting.Refer more complex issues to the appropriate technical area and monitor completion of resolution.
• Collaborate with existing and prospective software vendors to understand their offerings and ensure their solutions align with the company's technical framework.
• Provide guidance related to integrations with SAP SuccessFactors including SQL logic
• Manage work between vendor and internal DLC teams - such as integrations, SSO, etc.
• Work with vendors on reporting or communicating bugs and defects within their systems.
• Oversee QA practices and conduct end-to-end testing to verify that new applications meet business requirements and function as intended within the company's environment.
• Assist business users in understanding technical details of systems. Address tickets from the business relating to corporate applications within established SLA targets.
• Apply knowledge of cloud computing concepts to ensure SaaS solutions are properly integrated with the company's existing infrastructure.
• Work closely with technical teams to implement Single Sign-On (SSO) for new applications, ensuring seamless integration with existing systems.
• Maintain and modernize HRIS repository (SQL database), ensuring system reliability and driving future-state migration to a scalable solution.

Education and Experience Requirements

• Bachelor's degree in computer science, information technology, or a related field.
• 5+ years of experience in supporting and administering corporate applications, such as ERP, CRM or other business systems.
• Proven experience managing cloud infrastructure (AWS, Azure, Google Cloud) and hybrid environments.
• Experienced with SuccessFactors (System Admin/Maintenance/User Support)
• Experience in managing and leading technical teams.

Required Skills and Qualifications:

• Strong understanding of cloud computing concepts and SaaS solutions.
• SQL experience, specifically for querying databases and troubleshooting integrations.
• Experience with ticketing software, backlog management, and work prioritization.
• Excellent communication skills, with the ability to explain technical concepts to non-technical business users.
• Experience in coordinating and communicating with software vendors.
• Ability to collaborate with multiple technical teams ensuring successful application implementation.
• Analytical skills to assess business needs and translate them into technical requirements.
• Apply working knowledge of APIs and system integrations to support seamless data exchange between SuccessFactors and downstream systems Administer SFTP-based integrations, including file encryption (PGP/SSH) and decryption processes

Preferred Skills:

• Familiarity with corporate applications in an enterprise environment.
• Previous experience as a technical liaison in a similar role.
• Understanding of SSO implementation and integration processes.
• Familiarity with QA practices and end-to-end testing methodologies.

Must possess a positive attitude and strong values that fit with DLC's core values:

• Energized to shape the future;
• Bold in thinking and exploration of new possibilities;
• Collaborative in approaching all challenges;
• Responsible in commitment to safety, management of assets and finances and interaction with others;
• Selfless in serving the community, both on the job and through volunteerism.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.