Patient Service Representative - Mercy Spine and Pain

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage checkin/checkout

• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration, EHRs, and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer, accounts receivable tasks, and payment plans

• Support EPIC updates, departmental initiatives, and clinic communications

• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

• Perform other duties as assigned

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance, and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills, including accurate data entry

• Strong customer service skills with a patientfocused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable, professional, and able to work well under pressure

• Effective problemsolving and issue resolution skills