The Field Maintenance Coordinator is responsible for scheduling and prioritizing all maintenance work for both internal and external customers performed in the field service areas of responsibility for equipment maintenance service. This position has major responsibilities to ensure external and internal customer satisfaction.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
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Department
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Machine Division (MAC)
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Employment Type
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Full Time
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Location
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San Antonio
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Address
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5665 SE Loop 410, San Antonio, Texas, 78222
Open in Google Maps
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Workplace type
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Onsite
Essential Functions
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, and demonstrates the alignment with our Vision, Values, and Mission
Acts as the primary contact for internal and external customers as it pertains to field maintenance work orders and ensures we provide legendary customer service
Collaborates to fulfill quotes for internal and external customers and review work orders/invoices for clients
Acts as a liaison between sales, parts, service department, and operations support
Assists in reporting field maintenance safety violations, environmental damages, and prompts compliance with company operating policies
Opens, reviews, and supports to close work orders in a timely and accurate manner
Effective use of departmental systems to accurately schedule preventive maintenance; includes ordering parts and logistics
Requires regular and punctual employee attendance
Works with a safety mindset and adheres to all applicable company policies, procedures, and standards
Performs other duties as assigned
Knowledge, Skills, and Abilities
Knowledge of heavy equipment/power systems operations and maintenance
Excellent oral and written communication skills
Exceptional organizational, time management, and multi-tasking skills
Demonstrate reliable phone and people skills
Ability to utilize computers including intermediate knowledge of Microsoft Office to include Excel, Word, and PowerPoint and other programs used by the department
Ability to utilize DBS, CAT systems, Salesforce, Power Bi, and any upcoming software implementation
Basic knowledge of DOT regulations and vehicle fleet management
Ability to interact with courtesy and maintain a professional approach
Critical thinking skills to use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems
Requirements
Education and Experience:
High school diploma or equivalent required
Up to one year of work-related skill, knowledge, or experience is preferred
Supervisory Responsibilities:
Travel:
Up to 5% travel may be expected
Occasional field visits
Physical Requirements:
To perform this job successfully, an individual must be able to perform each job duty and responsibility at a high level; Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
This position involves being in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
This role regularly communicates with team members and other departments, must be able to exchange accurate information in these situations
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
This role routinely uses standard office equipment such as computers, phones, monitors, and photocopiers
Occasionally moves materials or equipment weighing up to 10 lbs.
Work Environment:
This job is generally performed in a professional office environment, in environmentally controlled conditions
Frequently works at fast pace with unscheduled interruptions
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
About HOLT CAT
HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt Cranes, Trimble Heavy and Highway construction products and AccuGrade grade-control systems.
The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the "Caterpillar." HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.
The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande.
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HOLT CAT
Jul 30, 2026