Medical Office Assistant II (Front Desk - ENT)

Department: Otolaryngology
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 7:30am-4:00pm

This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.

General Summary of Position
Provides a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical professional or research staff.

Primary Duties and Responsibilities

• Receives and screens telephone callers and visitors to the office. Responds to a variety of inquires referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.
• Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar including patient appointments surgeries meetings etc.
• Transcribes dictation including patient narrative and/or discharge summaries general correspondence and memoranda. Types letters requisitions reports etc. from handwritten copy and/or notes.
• Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.
• Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals signatures copies of insurance cards etc. May coordinate pre-admission testing.
• Enters physician charges into billing system ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals authorizations and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquires from patients and/or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.
• Establishes and maintains a variety of files records logs charts etc. including departmental files. Retrieves files records charts and/or the information therein as necessary.
• Receives opens and date stamps incoming mail. Reviews sorts and/or directs mail to the appropriate person in accordance with departmental policy.
• May prepare exam room(s) between patients based on procedure and may assist physician in exam/procedure.
• Maintains office supplies and may assist in maintaining medical supply inventory for the department.
• May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel revising schedules as necessary.

Minimal Qualifications
Education

• High School Diploma or GED required
• May require up to l year of technical or other specialized training; and depending on assigned department training in secretarial/medical office support (e.g.: word processing medical terminology medical insurance/billing etc.).

Experience

• 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required

Knowledge Skills and Abilities

• Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application.