IT Manager

Job Overview

The Manager of Information Technology (IT) provides strategic and operational leadership for all technology systems across the clinic. This role ensures that IT infrastructure, clinical applications, and data systems effectively support high-quality patient care, regulatory compliance, and organizational growth. The Manager partners closely with clinical, operational, and executive leaders to align technology solutions with patient care delivery and business objectives.

What We're Looking For

We're seeking a technology leader who combines strategic thinking with operational excellence. The ideal candidate is collaborative, customer-focused, and comfortable partnering with executives, providers, and business leaders to solve complex challenges. They should have experience leading healthcare technology initiatives, driving organizational change, and building an IT function that is viewed as a trusted business partner rather than simply a support organization.

Key Responsibilities:

Strategic Technology Leadership

• Partner with executive and clinical leadership to develop and execute an IT strategy aligned with organizational goals.
• Identify and implement technology solutions that improve patient care, operational efficiency, and provider experience.
• Lead digital transformation initiatives, including AI-enabled workflows, workflow automation, telehealth, and patient engagement technologies.
• Collaborate on IT operating and capital budgets, balancing innovation with fiscal responsibility.
• Evaluate emerging technologies and optimize technology investments to maximize business value.

Clinical Systems & Healthcare Technology

• Oversee the optimization, support, and long-term roadmap for the Electronic Health Record (EHR) and other clinical applications.
• Ensure seamless integration between the EHR, practice management systems, imaging platforms, AI solutions, and other healthcare technologies.
• Partner with physicians and clinical staff to improve system usability, workflows, and overall technology adoption.

IT Infrastructure & Service Delivery

• Provide leadership for day-to-day IT operations, including networking, cloud platforms, infrastructure, end-user support, and service management.
• Ensure high availability, performance, and reliability of systems across multiple clinic locations.
• Continuously improve the employee technology experience from onboarding through offboarding by leveraging user feedback and operational metrics.

Cybersecurity & Compliance

• Develop and maintain a comprehensive cybersecurity program that protects patient and organizational data.
• Ensure compliance with HIPAA and other applicable federal and state healthcare regulations.
• Partner with Finance and organizational leadership on risk assessments, audits, business continuity, and incident response planning.
• Monitor evolving regulatory requirements and implement necessary security and compliance improvements.

Leadership & Team Development

• Build, mentor, and develop a high-performing IT team.
• Foster a collaborative, customer-focused culture that emphasizes innovation, accountability, and continuous improvement.
• Provide coaching, performance management, and professional development opportunities for team members.

Project & Vendor Management

• Lead technology initiatives including system implementations, infrastructure upgrades, integrations, and modernization projects.
• Manage relationships with strategic technology vendors, including EHR, cybersecurity, infrastructure, and managed service providers.
• Negotiate vendor contracts, establish service expectations, and ensure successful project delivery.

Qualifications:

Education and Experience:

• Bachelor's degree in computer science, IT data science, business or related field
• 5 years related IT experience and a strong understanding of computer and data science, data integration technologies and their applications
• 2-3 years leadership including direct mentoring and managing of others
• Previous experience working closely with external vendors to select and implement solutions effectively
• Demonstrated experience managing EPIC EHR systems in collaboration with external organizations or health system partners.

Knowledge, Skills and Abilities:

• Technical expertise in hardware, software, networking, and artificial intelligence with a strong emphasis on cloud native solutions
• Demonstrated hands on experience with AI/Machine learning models and practices, proficiency in automation platforms
• Previous experience working with cloud platforms such as AWS or Azure
• Excellent communication and presentation skills, with the ability to convey complex technology concepts to non-technical stakeholders
• Strong project management skills, with the ability to inspire and guide clinic leadership and team members from conception through implementation
• Ability to influence stakeholders across clinical, business, and administrative functions to adopt technology that enhances care and operations, applies strong change management principles
• Strong customer focus anticipating customer needs, and developing solutions with customer feedback