Lab Support Technician

Lab Support Technician

Tester II - Semiconductor Product Validation

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a skilled and motivated Lab Support Technician to join the Flexential lab operations team. This role combines hands-on server and network hardware work with broader lab support responsibilities including inventory management, decommissioning, dock operations, ticketing, packaging, and auditing.

The opportunity:

* Handle tickets for hardware swap operations in servers, including CPUs, memory, drives, and peripheral components.

* Perform network enablement tasks including recabling, port configuration, and physical network infrastructure work.

* Execute CPU swaps and hardware upgrades following engineering specifications and change management procedures.

* Install, configure, and validate software and operating systems on servers (bare-metal OS installs, imaging, provisioning).

* Perform BIOS configuration including BIOS knob adjustments and BIOS flashing/firmware updates.

* Troubleshoot hardware issues at the component level and escalate complex failures with detailed documentation.

* Execute decommissioning of servers and network hardware in accordance with established procedures and asset disposal policies.

* Scan, track, and manage hardware inventory using asset management systems; maintain accurate records of all lab equipment.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

* Associate's or Bachelor's degree in Electronics, IT, Engineering Technology, or a related field - or equivalent hands-on experience.

* 2+ years of experience in a technical lab, data center, or IT hardware environment.

* Demonstrated experience with server hardware: component swaps, OS installation, BIOS configuration, and firmware flashing.

* Familiarity with network hardware and cabling (structured cabling, patch panels, switches, NICs).

* Experience creating and managing tickets in an ITSM or ticketing platform (e.g., ServiceNow, Jira, Zendesk).

* Strong inventory management skills with experience using barcode/RFID scanners and asset tracking systems.

* Experience supporting dock operations: receiving, shipping, packaging, and manifest verification.

* Knowledge of ESD-safe handling procedures for sensitive hardware components.

* Ability to read and interpret technical schematics, rack diagrams, and equipment documentation.

* Strong written communication skills for ticket documentation and audit reporting.

* Preferred Qualifications:

* Experience with Linux and Windows Server OS installation and configuration.

* Familiarity with IPMI, iDRAC, iLO, or other out-of-band management interfaces.

* Prior experience in a colocation or hyperscale data center lab environment.

* CompTIA A+, Network+, or equivalent certifications a plus.

* Experience with decommissioning workflows and ITAD (IT Asset Disposition) processes.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Oregon

Compensation Range: $48,000-$72,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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BIOS, Debugging, Issue Analysis