Technology Support Analyst - Journey

Be a Pirate!

East Carolina University ( ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Information Technology and Computing Services ( ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

Enterprise Applications (EA) is responsible for the design, development, implementation, operation, and enhancement of administrative computer applications for over 28,000 students and over 7,000 employees at ECU. Systems supported include, but are not limited to, Finance, Human Resources, Student, University Advancement, Document Imaging, and the PiratePort portal. EA works closely with central offices across campus, including numerous steering committees, to ensure administrative systems meet the needs of the university.

The Admin Systems team within EA is charged with maintaining/supporting enterprise applications and services. Some of these include ApplicationXtender, Evisions, ePrint, Jaggaer, Intellistack, DocuSign, PeopleAdmin, Cornerstone, AppWorx, and PIRATEtime. In addition, this team supports PCI software/compliance and tools for the university. This team works closely with other teams within EA and ITCS on initiatives and projects. The team also manages security for Banner (ECU's ERP system) and the aforementioned software.

The primary purpose of this position is to provide technical administration, support, and lifecycle management for administrative enterprise applications within the Admin Systems team of ITCS. The position supports the design, installation, testing, configuration, and maintenance of applications and related services, including deploying software updates and maintaining existing systems.

This role collaborates with campus partners to understand business requirements and assist in translating those needs into effective technical solutions. The position participates in the implementation and support of application enhancements, work with vendors to troubleshoot issues, and provide ongoing system support to clients.

This position serves as a primary technical resource for assigned applications and participates in change management processes, including supporting upgrades, enhancements, and configuration changes. As an application administrator, the role helps ensure system availability, communicates planned maintenance, and responds to incidents or service disruptions in a timely manner.

Work performed in this position impacts supported systems and their users, including faculty, staff, students, and perspective students. The position independently resolves routine and non-routine technical issues, perform system diagnostics, and documents solutions for knowledge sharing.
In addition to primary responsibilities, the position provides backup support for other team-supported applications and services, contribute to documentation, participate in team and enterprise projects, and may assist in training or knowledge transfer activities.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.

None

* Experience participating in large scale projects

* Previous experience with enterprise applications including deployment, management, and technical support - both hosted and on-site

* Ability to effectively communicate with a broad base of clients on a technical and non-technical level

* A strong understanding of user account management in enterprise applications

* Ability to work as an independent, productive, responsive, self-motivated member of a team in high pressure situations.

None

This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.

This position may be eligible for Flexible Work Arrangements ( FWA) under the ECU FWA Policy.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.