This position is responsible for aiding the customer regarding truck & trailer service repairs.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
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Department
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HOLT Truck (TRUCK)
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Employment Type
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Full Time
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Location
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OK City OK 1
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Address
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1735 W. Reno Ave., Oklahoma City, Oklahoma, 73106
Open in Google Maps
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Workplace type
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Onsite
Essential Functions
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Acts as the first point of contact by greeting and consulting with customer on service needs
Opens work orders and assigns job repair to service technician
Communicates customer repair requests to technicians
Organizes and sells quotes to the customer
Handles repair order charges, warranty validations, submissions, and follow ups
Communicates with customer during all stages of repair service
Completes all necessary paperwork to complete repair work order for closing and final billing
Assists in handling customer complaints and concerns
Identifies comebacks and resolves the issue to the customer's satisfaction
Treats customers fairly and demonstrates our commitment to superior customer service
Accepts after hours call out service to meet customer needs
Communicates job progress to supervisor and customer as needed
Projects professionalism with both internal and external customers, including personal appearance
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge, Skills, and Abilities
Knowledge of heavy duty On-Highway truck operation
General knowledge of mechanical/technical terminology
Knowledge and proficiency with current computer software, related hardware, and common dealership computer systems
Must have outgoing, friendly personality, superior communication, and customer exceptional skills in customer service
Excellent time management and organizational skills
Ability to negotiate customer complaints to a satisfactory resolution
Ability to work independently and as part of a team
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to establish and maintain effective working relationships
Requirements
Education and Experience:
High school diploma or equivalent required; additional continued education such as specialized/technical training or some college courses preferred
More than two years of work-related experience in a service department required five or more years of experience preferred
Class A or B CDL preferred
Supervisory Responsibilities:
Travel:
Travel may be required to assist other shops as needed under 10% of the time
Valid driver's license and acceptable driving record
Physical Requirements:
Significant amount of time spent sitting
Constant movement and use of hands, this position requires good manual dexterity
Communication with customers and constant communication with co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Lifts and moves materials and equipment up to 50 lbs.
Work Environment:
Regularly works indoors around moving mechanical parts
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Requires wearing common protective or safety equipment
Exposure to high noise levels
Works in extremely bright or inadequate lighting
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
Exposure to minor burns, cuts, bites, or stings
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
About HOLT Truck Centers
HOLT Truck Centers offers comprehensive truck service in the shop, including brakes and transmissions. Our expert technicians deliver bumper-to-bumper maintenance, repairs, and rebuilds for almost all truck makes.
In some locations we also sell, rent, and lease new
International and
Isuzu trucks as well as buses from manufacturers such as
IC Bus and
Collins.
In all locations we offer new and used trailers and used trucks of all makes. Apply Now
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HOLT CAT
Aug 21, 2026