Information Technology Specialist - Computer Aided Dispatch ( GIS Specialist)

General Description

Manages large scale information technology projects.

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including experience supporting GIS data with the public safety CAD environment or closely related experience.

Special Certifications and Licenses

None.

Preferences:

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

* Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

* Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

* Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

* Supervises professional and technical personnel in assigned work teams or sections.

* Plans, organizes and implements approved emerging technologies.

* Administers County-wide technological specialty functions.

* Performs project management responsibilities for large scale complex information technology projects.

* Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

* Documentation of deployment, security, quality assurance, change controls, and compliance.

* Public Safety GIS Data Management - supports and maintains geographic information used to locate emergency 911 calls, determine appropriate responding jurisdictions and resources, route emergency units, and support the operational functions of law enforcement and fire rescue agencies in accordance with public safety operational requirements and established GIS standards

* Emergency Planning: Creates, maintains, updates, validates, and quality-controls geographic datasets supporting public safety applications to include CAD, Next Generation 911, Fire Records Management Systems, and Law Records Management Systems

* Vendor Communications: Investigation, diagnosis and reporting of application bugs, beta testing, system maintenance, system configuration, system upgrades

* Internal Systems Administration: Advanced troubleshooting, creation of geographical data packages, identification of database inconsistencies, documentation and implementation of corrective actions, and dataset maintenance affecting geographic components of public safety applications.

* Reconciles Automatic Number Identification/Automatic Location Identification (ANI/ALI) telephone data with regional geographic data to maintain a minimum 99.95% match rate.

* GIS Related Technologies: ESRI ArcPro, Extensis GeoViewer/GeoExpress, Deccan International

* Remote Access Technologies: Secure Access VPN, Endpoint Central, Citrix, Omnissa Horizon

* Customer Communications: Provide 24/7 on-call support, engage stakeholders for incident progress, impending changes, outages, feature/functionality review, and proactive system enhancements
* Experience supporting GIS data within a public safety CAD environment.

* Experience with E911/NG911 geographic data and addressing.

* Experience developing or maintaining emergency response routing networks, municipal addressing, and annexation data.

* Experience integrating GIS data from multiple governmental and authoritative sources.

* Experience with public safety CAD, records management, or mobile mapping systems.

* Experience with data quality assurance and validation processes for mission-critical applications.

* Experience processing aerial imagery and preparing imagery for CAD or mobile applications.

* Experience with the principles, methods, and procedures of modern police, fire, and medical services

* Experience with disaster recovery procedures

* Knowledge of Geographic Information Systems (GIS) principles, practices, databases, spatial analysis, cartography, and geospatial data management.

* Advanced software application knowledge to include installation, configuration, troubleshooting, and hardware components

* Experience with continuous patch management, application/system maintenance, and debugging processes

* Fluency with Microsoft Office Applications Word, Excel, Outlook, Teams, and PowerPoint

Performs related work as assigned.

Competencies

• Tech Savvy:
  Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
• Manages Complexity:
  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Action Oriented:
  Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
• Plans and Aligns:
  Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Optimizes Work Processes:
  Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
• Courage:
  Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
• Self-Development:
  Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.