IT Support Analyst II - Desktop Systems

Your Role

Wind River, An Aptiv Company, is seeking an Analyst II - Desktop Systems to provide comprehensive desktop support for users across the Walnut Creek campus, remote offices, and small office/home office environments throughout North America. This is an opportunity to support Windows, Linux, and macOS environments while serving as a key point of contact for end users and contributing to reliable IT operations.

You will partner with IT teams across Wind River to troubleshoot desktop, server, and network-related issues, support global initiatives, maintain a strong on-site presence in Walnut Creek, and deliver a consistent, high-quality support experience.

Roles and Responsibilities

• Install, configure, maintain, and troubleshoot desktop systems, workstations, and peripheral devices across Windows, Linux, and macOS environments.
• Provide responsive help desk support, ensuring timely issue resolution, appropriate escalation, customer service, and follow-through.
• Collaborate with IT teams to diagnose and resolve desktop, server, and network-related issues affecting user productivity.
• Provide Microsoft Teams conferencing support and assist users with standard and specialized applications.
• Participate in global IT projects and take ownership of Walnut Creek-based initiatives while collaborating with the North American Desktop Systems team and Remote Systems Administrators.
• Develop and document procedures, guidelines, and best practices, and deliver user training where required.
• Evaluate and test new hardware and software solutions for the desktop environment while communicating technical concepts clearly to technical and non-technical audiences.
• Maintain a strong on-site presence at the Walnut Creek campus and provide occasional off-hours or evening support as required.

Your Background

• Bachelor's degree or equivalent IT certifications.
• 3-5 years of hands-on desktop support experience, with a solid understanding of network support and systems administration.
• Proven ability to support a large user base, including troubleshooting and configuration of workstations and peripheral devices.
• Strong expertise in Windows and macOS operating systems, with knowledge of Linux distributions such as Ubuntu or CentOS considered a plus.
• Working knowledge of Microsoft Office 365 and other enterprise desktop productivity tools; experience supporting Microsoft Teams features such as webinars and breakout rooms is desirable.
• Familiarity with IT service management platforms such as ServiceNow is preferred.
• Strong technical documentation, communication, and customer service skills, with the ability to work independently with guided supervision and maintain high-performance standards.

Why join Wind River / Aptiv?

• You grow at Aptiv. Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win.
• You make an impact at Aptiv. One of the strengths of humanity is our drive to progress, to improve, to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.
• You have support at Aptiv. We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.

Your Benefits at Aptiv

• Hybrid work model for workplace flexibility.
• Comprehensive health, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Eligibility to enroll in a 401(k) plan.
• Flexible time-off policies supporting work-life balance, including 12 paid holidays.
• Employee assistance program supporting mental well-being.
• Learning benefits, including LinkedIn Learning and seminars.

Compensation

The compensation range for this role is $70,000 to $90,000 USD plus an annual incentive plan bonus. Compensation is determined through interviews and a review of the applicant's education, experience, knowledge, skills, location, abilities, and internal equity.

Meet the Next Generation Aptiv

At Aptiv, we deliver innovative solutions that people trust when it matters most.

Progress is never static. It is about reaching further, exploring new possibilities, and enabling mobility. Aptiv empowers customers to create solutions people rely on, advancing safety and autonomy in Automotive and Commercial Vehicles, enabling mission-critical performance in Aerospace & Defense, and powering intelligent systems across Energy, Enterprise, and Telecommunications. We also drive precision and efficiency in Industrials & Robotics and support life-critical innovation in Medical technologies.

Guided by our winning culture and values to Think & Act Like Owners, as One Team, and Play to Win, we turn commitment into results and achieve more together.

Join Us to Deliver Innovative Solutions That People Trust!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.