Senior Business Analyst - BPMN

Business Analysis & Requirements Management:

• Facilitate requirements elicitation sessions, process discovery workshops, and stakeholder interviews across business and technology teams.
• Gather, document, analyze, and validate business, functional, and technical requirements.
• Translate business needs into actionable user stories, requirements documentation, and technical specifications.
• Collaborate with stakeholders to identify opportunities for process improvements, automation, and operational efficiencies.
• Answer questions and clarify requirements for projects and enhancements during estimation, planning, and delivery activities.
• Produce timely and high-quality requirements-related deliverables, including requirements documents, process flows, use cases, user stories, mockups, and supporting documentation.
• Partner with business leaders and IT teams to develop business cases and support project prioritization efforts.

Process Discovery & Process Improvement:

• Facilitate current-state and future-state process mapping activities across multiple business functions.
• Lead workshops to identify business process pain points, bottlenecks, manual workarounds, decision points, and handoffs.
• Document and analyze business processes using industry-standard methodologies, including BPMN and value stream mapping techniques.
• Collaborate with stakeholders to develop streamlined future-state processes that improve the client and employee experience.
• Recommend process simplification, standardization, and optimization opportunities aligned with business objectives.
• Support enterprise transformation initiatives through process redesign and continuous improvement efforts.
• Assist in establishing consistent process documentation standards across the organization.

Project Planning & Delivery:

• Collaborate with business stakeholders, developers, architects, product teams, and external vendors throughout the project lifecycle.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, and requirements reviews.
• Support project planning activities by evaluating business needs, system impacts, and implementation considerations.
• Ensure proposed solutions align with business goals, operational needs, and technical standards.

Systems Support & Testing:

• Develop expertise in CLA's core applications, systems, and technical platforms.
• Understand relationships, dependencies, and impacts across business functions and supporting technologies.
• Plan, facilitate, and execute system testing, functional testing, and User Acceptance Testing (UAT) activities.
• Develop and maintain test plans, test scenarios, and test cases to validate business requirements.
• Coordinate business participation in testing efforts and assist with issue identification, documentation, and resolution.
• Support implementation and post-deployment activities to ensure successful adoption of new solutions and enhancements.

Technical Competencies:

• Proficiency in business process modeling and mapping, including current-state and future-state process design.
• Experience with BPMN, workflow documentation, and value stream mapping methodologies.
• Strong understanding of Agile practices, requirements management, and software development life cycles (SDLC).
• Experience with test planning, test case development, execution, and UAT coordination.
• Proficiency with Microsoft Office, Azure DevOps, process mapping tools, and collaboration platforms.

Experience:

• 5+ years of experience required
• Experience facilitating stakeholder interviews, discovery workshops, and requirements gathering sessions.
• Experience documenting business processes, workflows, and functional requirements.
• Experience working within Agile environments and collaborating closely with development teams.
• Experience leading process improvement, process mapping, and operational efficiency initiatives.
• Experience supporting testing, quality assurance, and User Acceptance Testing (UAT) activities.

Preferred Qualifications:

• Experience with BPMN process modeling methodologies.
• Experience with Lean process improvement or business process optimization initiatives.
• Experience supporting enterprise transformation, digital modernization, or product-centric operating models.
• BPMN certification preferred, but not required.

Education:

• Bachelor's degree required. Combination of education, training, and experience may be accepted in lieu of degree.