Patient Access Coordinator

Summary

Job Description:

Patient Access Coordinator

Full Time I First Shift

Heart & Valve Clinic I Lexington, KY

The Heart Valve Clinic provides specialized evaluation, coordination, and management of patients with valvular heart disease. The clinic collaborates with cardiology and cardiothoracic teams to deliver timely, evidence-based care, support treatment planning, and enhance patient outcomes through coordinated, patient-centered services.

Description:

• The Patient Access Coordinator serves as the first point of contact for patients, visitors, and providers, creating a welcoming experience while ensuring accurate registration, scheduling, insurance verification, and collection processes.
• This role is responsible for maintaining the integrity of patient records, supporting clinic operations, and delivering exceptional customer service in a fast-paced specialty care environment.
• Greet patients and visitors in a timely, professional, and courteous manner.
• Answer and direct incoming calls, return messages promptly, and maintain excellent phone etiquette.
• Serve as a liaison between patients and clinical staff, keeping patients informed of delays and addressing concerns appropriately.
• Accurately register patients and verify existing records to maintain data integrity and avoid duplicate medical records.
• Schedule appointments according to established policies and document referral information and chief complaints.
• Contact patients to confirm appointment details, including date, time, location, and financial responsibility.
• Collect, review, and update patient demographic, insurance, and financial information.
• Obtain required signatures for consent to treatment, financial policies, privacy notices, and releases of information.
• Maintain patient confidentiality and comply with HIPAA, corporate compliance, and regulatory standards.
• Document patient interactions, appointment status changes, and account activity accurately within the registration system.
• Verify insurance eligibility, benefits, and coverage through payer websites and carrier contacts.
• Determine patient financial responsibility and collect payments in accordance with point-of-service collection policies.
• Process receipts, reconcile daily cash, checks, and credit card transactions, and prepare deposits and balancing documentation.
• Participate in required safety, compliance, and patient safety training programs.
• Support clinic operations and perform additional duties as assigned.

Requirements:

• High School Diploma or equivalent.
• Strong computer skills required.
• Less than one year.

Benefits:

• Health, Vision, Dental and Pet Insurance
• Life Insurance
• Short Term and Long-Term Disability and Life Insurance
• Identity Theft Protection
• Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match