Patient Services Supervisor

Patient Services Supervisor

Full-Time | Onsite | Monday - Friday, 7:30 - 4:00 p.m. or 8:00 - 4:30 p.m.

$65,000 - $75,000 per year. The actual hiring rate may vary based on several factors, including your previous work experience, educational background, certifications, the responsibilities of the position, and demonstrated performance. These elements help us ensure a fair and competitive offer aligned with your qualifications and the role's requirements.

Lead a Team That Supports Exceptional Patient Care

At Shenandoah Oncology, the Patient Services Supervisor oversees front-office operations and leads a team dedicated to delivering a welcoming, efficient, and compassionate patient experience. This role is ideal for an experienced healthcare leader who excels at supporting staff, improving processes, resolving challenges, and ensuring administrative operations run smoothly. Responsibilities include supervising front-office team members, managing patient service workflows, addressing patient concerns, overseeing financial and operational processes, and supporting the day-to-day functions that help deliver exceptional care.

Why Shenandoah Oncology?

At Shenandoah Oncology, you'll join a mission-driven organization where every team member plays an important role in supporting exceptional patient care. Guided by The RETIC Way, Respect, Excellence, Teamwork, Integrity, and Compassion, we foster a culture where employees are valued, supported, and empowered to grow.

Enjoy the best of both worlds: a close-knit, community-based practice culture backed by the resources, stability, and professional growth opportunities of The US Oncology Network.

Benefits and Perks

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Generous Paid Time Off & Paid Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Programs & Employee Discounts
• Professional Development Opportunities

• Plans, organizes, directs, and controls activities related to the front desk (patient registration/cashier) and records management.
• Supervises reconciliation of cash bags daily with fee tickets and arranges for cash pick-up with cash management office.
• Resolves patient inquiries, complaints, or concerns regarding accounts or interactions with staff.
• Reviews and manages budget analysis.
• Runs necessary reports for staff to complete responsibilities.
• Communicates with patient management on operational status for scheduling appointments.
• Reviews and manages merging of patient accounts in the clinical information system.
• Reconciles monthly operations account, processes requests for records and subpoenas, and orders office supplies.
• Supervises staff front office.
• Other duties may be assigned or modified as business needs dictate.

• Associate Degree in a healthcare field or at least 5 years of supervisory experience in healthcare.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Work is performed in an office or clinical environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally be exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.