New 
Customer Service Technical Support Analyst
 Spectraforce Technologies | |
 United States, New Jersey, Hoboken | |
 Oct 22, 2026 | |
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Job Title - Customer Service Technical Support Analyst Location - Remote Duration - 12 Months Monday-Friday, 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM. Job Description: This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams. Key Responsibilities * Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems. * Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues. * Validate system readiness and document results, issues, and follow-up actions. Other Responsibilities * Perform other related technical support duties and project activities as assigned. Qualifications Required Qualifications * One to two years of technical support experience with Windows applications, computer hardware, and customer service. * Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments. * Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP. Preferred Qualifications * Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred. Skills, Knowledge, and Abilities * Systematic hardware and software troubleshooting with strong attention to detail. * Clear verbal and written communication with strong customer service and follow-up skills. * Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements. | |