Student Services Analyst Sr

$60,737.36 - $78,958.77/annually DOE

116

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at https://www.mesacc.edu/.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Senior Program Entry and Compliance Analyst provides leadership, supervision, and operational coordination for Mesa Community College's centralized program entry and compliance services, supporting students in selective-entry and healthcare programs from application and admission through ongoing compliance and clinical readiness. Reporting directly to the Dean, this position supervises Program Entry & Compliance Analysts, coordinates operations and workloads, and establishes consistent procedures, documentation practices, and service standards that support student access, progression, and success. The Senior Analyst serves as the college's lead technical resource for specialized program-entry processes and healthcare compliance, providing advanced analysis, interpreting applicable institutional and external requirements, resolving complex or escalated issues, and identifying risks that may affect student eligibility or clinical participation. The position collaborates with academic program leadership, college and District departments, clinical partners, and compliance vendors to ensure effective coordination, accurate records, reliable reporting, and continuous improvement across participating programs. As a working supervisor, the Senior Analyst also maintains an assigned student-entry and compliance caseload while providing the operational leadership, staff development, cross-training, and continuity necessary to sustain effective college-wide services.

25% - Direct Student Entry and Compliance Services

Maintain an assigned portfolio of specialized program-entry and healthcare compliance responsibilities, providing direct support to prospective, admitted, and continuing students. Coordinate applicable student-entry processes, including application and eligibility documentation review, applicant and cohort tracking, acceptance communications, orientation support, and enrollment-related follow-up. Monitor student and applicable faculty compliance requirements, including immunizations, certifications, background checks, drug screenings, fingerprint clearance, and clinical-partner documentation. Identify missing, incomplete, or expiring requirements; communicate deadlines and required actions; and assist students in resolving administrative barriers to program entry or clinical participation. Coordinate administrative clinical onboarding requirements, maintain accurate and confidential records, resolve documentation and system issues, and collaborate with program personnel and external partners to support timely student readiness.

20% - Staff Supervision and Operations

Supervise, organize, assign, monitor, and evaluate the work of assigned Program Entry & Compliance Analysts supporting selective program entry and healthcare compliance services. Establish office priorities, distribute program portfolios, coordinate workloads, and monitor service delivery to ensure timely, accurate, and consistent support for students and academic programs. Provide staff training, technical guidance, professional development, and performance feedback; participate in hiring, performance evaluations, and personnel actions in accordance with institutional policies and assigned supervisory authority. Establish cross-training, backup coverage, and continuity procedures to maintain effective services during peak enrollment periods, staff absences, vacancies, and operational transitions.

20% - Program Entry and Compliance Oversight

Plan, coordinate, administer, and evaluate institution-wide processes supporting specialized student entry, selection, onboarding, and ongoing healthcare compliance across assigned academic programs. Establish and maintain standardized procedures for applicant tracking, eligibility documentation, acceptance communications, cohort onboarding, compliance monitoring, student follow-up, and administrative clinical readiness, while accommodating program-specific and clinical-partner requirements. Coordinate with program leadership to establish timelines, monitor deadlines, and ensure consistent application of approved requirements. Oversee the accuracy, completeness, confidentiality, and accessibility of program-entry and compliance records and systems. Identify operational gaps and implement procedures that support timely student entry, continued eligibility, and successful progression.

15% - Advanced Technical Expertise, Complex Case Resolution, and Risk Management

Serve as the senior technical resource for specialized program-entry and healthcare compliance processes, providing advanced analysis, interpretation, and resolution of complex, unique, or escalated student eligibility, documentation, compliance, and clinical-readiness issues. Research, interpret, and apply applicable college, District, regulatory, accreditation, and clinical-partner requirements within established policies and procedures. Evaluate compliance discrepancies, identify potential institutional and student progression risks, and coordinate appropriate corrective or preventive actions. Provide guidance to staff and academic program leadership regarding complex requirements and process changes. Escalate consequential issues involving student eligibility, regulatory requirements, institutional policy, or clinical-partner expectations to the Dean and other designated authorities as appropriate.

10% - Program Evaluation, Data Reporting, and Continuous Improvement

Develop, maintain, and evaluate systems for monitoring program-entry activity, student compliance status, operational workloads, service timeliness, and emerging program needs. Collect, analyze, and report relevant data to support operational planning, program evaluation, student-success initiatives, and applicable accreditation or institutional reporting. Establish quality-assurance procedures, documentation standards, and periodic reviews to identify incomplete requirements, process inconsistencies, and opportunities for improvement. Research applicable industry practices, emerging technologies, and operational solutions; recommend and implement improvements to enhance accuracy, efficiency, student communication, and service continuity. Prepare reports and recommendations for the Dean and participating program leadership.

5% - Stakeholder Coordination and Institutional Support

Serve as the primary operational liaison for the Office of Program Entry and Compliance, coordinating with academic program directors, faculty, enrollment services, advising, District personnel, clinical partners, compliance vendors, and other stakeholders. Facilitate communication regarding program-entry requirements, compliance expectations, operational procedures, and changes affecting student onboarding or continued clinical eligibility. Participate in institutional planning, cross-program coordination, and relevant professional or regulatory activities. Support the implementation of consistent college-wide practices while preserving the authority of academic programs over admission criteria, academic progression decisions, clinical placements, and clinical education.

5% - Other Duties as Assigned

Perform other related duties as assigned to support office operations, institutional priorities, and continuity of student-entry, healthcare compliance, and clinical-coordination services.

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and four (4) years of progressively responsible student services experience coordinating, administering, planning, or evaluating.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

A. Staff Supervision, Leadership, and Operational Management Experience

Experience supervising or leading staff and coordinating office or program operations, including assigning and prioritizing workloads, monitoring performance, providing training and technical guidance, developing staff capabilities, and implementing procedures that support service quality, accountability, and continuity of operations.

B. Healthcare Compliance and Clinical Readiness

Experience coordinating, administering, or evaluating healthcare compliance and clinical-readiness processes, including interpreting and applying institutional, regulatory, accreditation, or clinical-partner requirements; monitoring student or faculty compliance; managing required documentation and clearance processes; and addressing issues that may affect eligibility for clinical participation.

C. Specialized Program Entry and Student Services

Experience coordinating or administering student services processes associated with selective-entry, cohort-based, or other specialized educational programs, including application and eligibility review, applicant tracking, admission or acceptance communications, student onboarding, enrollment coordination, and monitoring requirements affecting student progression.

D. Program Administration, Process Development, and Continuous Improvement

Experience developing, implementing, evaluating, or improving operational procedures, workflows, tracking systems, or service delivery processes across programs or organizational units. Experience identifying operational inefficiencies, establishing standardized practices, coordinating multiple priorities and deadlines, and implementing improvements that strengthen consistency, efficiency, and continuity of services.

E. Advanced Problem Resolution, Risk Management, and Data Analysis

Experience independently analyzing and resolving complex or escalated student services, compliance, or program administration issues; interpreting and applying institutional policies or external requirements; identifying operational or compliance risks; and using program data, records, reports, or tracking systems to evaluate outcomes, recommend solutions, or implement corrective improvements.

F. Stakeholder Collaboration, Communication, and Technical Assistance

Experience coordinating with multiple internal and external stakeholders, such as students, faculty, program leadership, college departments, regulatory organizations, clinical partners, or vendors. Experience communicating complex requirements, providing technical assistance, resolving stakeholder concerns, and facilitating effective coordination across programs or organizational units.

G. Preferred Education in a Related Field

An associate degree or higher from a regionally accredited institution in education, higher education administration, student affairs, healthcare administration, business administration, organizational leadership, public administration, or a related field.

H. One year of relevant full-time MCCCD experience during the previous two years.

• Standard work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days
• Required to sit for a prolonged period of time; viewing a computer monitor
• May be required to travel or be assigned to another MCCD location
• Travel to campus during interview/selection process will be at candidate's own expense
• MCC does not sponsor individuals for work visas
  

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.