Director, Student Support Services

The following is intended to describe the general nature and level of work being performed. This list of duties is illustrative only and is not a comprehensive listing of all the functions and responsibilities performed.

Note: This is a grant-funded position supported by the U.S. Department of Education. Continued employment is contingent upon the availability and continuation of grant funding. This position may be modified or eliminated if grant funding is reduced or discontinued.

Position Summary:
The Director of Student Support Services is a grant-funded position responsible for the overall administration and operation of the department. Key responsibilities include fiscal oversight, grant compliance, personnel management, data collection and reporting, program evaluation, participant services, and the achievement of grant objectives.
The Director supervises departmental employees and is responsible for the overall direction, coordination, and evaluation of the unit. Supervisory responsibilities are carried out in accordance with organizational policies and applicable laws and include interviewing, hiring, training, planning and assigning work, directing and evaluating employee performance, administering rewards and disciplinary actions, addressing employee concerns, and resolving workplace issues. This position reports to the Assistant Vice President of Student Engagement.

• Direct and coordinate the overall operation of the Student Support Services (SSS) Program.
• Develop, administer, monitor, and reconcile the program budget; maintain appropriate internal controls; and ensure that expenditures are allowable, allocable, reasonable, adequately documented, and consistent with the approved grant application, applicable federal cost principles, grant conditions, and institutional policies.
• Review and approve program expenditures, purchasing requests, travel, personnel charges, and other fiscal transactions within delegated authority.
• Prepare, review, and submit annual continuation materials, budgets, budget revisions, and other required grant documents through appropriate institutional approval channels and to the U.S. Department of Education, as applicable.
• Prepare, verify, and submit the Annual Performance Report (APR) and other required federal and institutional reports by established deadlines.
• Maintain accurate, complete, and readily verifiable documentation supporting participant eligibility, academic need, services received, and participant performance and progress.
• Conduct annual employee performance appraisals.
• Facilitate communication among project personnel to identify challenges, recognize strengths, share recommendations, and promote effective program operations.
• Lead or assist in the preparation and submission of continuation applications, competitive grant proposals, and other required grant documents.
• Monitor and stay informed of new legislation, regulations, program updates, and guidelines that may affect program operations and activities.
• Attend and actively participate in campus, state, and regional meetings relevant to the program's operations and services.
• Submit reports relating to performance and fiscal status.
• Recruit, identify, verify, and select eligible participants in accordance with the Code of Federal Regulations and grant requirements and approved procedures.
• Encourage students to complete an associate degree (academic or vocational) and/or continue postsecondary education.
• Maintain positive working relationships with the Financial Aid and Admissions Offices at postsecondary institutions.
• Provide academic, financial, career, and personal advising, as well as appropriate resource referrals, to low-income, first-generation college students and students with disabilities.
• Maintain advising and counseling records.
• Monitor program performance throughout the grant year and ensure progress toward approved objectives related to participant service levels, persistence, good academic standing, graduation, degree completion, and transfer.
• Analyze participant and program data, identify performance gaps, and implement corrective actions or service improvements necessary to meet approved objectives and protect the project's prior-experience standing.
• Coordinate SSS services with campus departments while ensuring that grant funds do not supplant services otherwise reasonably available to the general student population.
• Plan, implement, supervise, and evaluate the delivery of required and approved SSS services, including academic tutoring; assistance with course selection; financial aid information and application assistance; financial and economic literacy education; academic, career, and personal counseling or referrals; and transfer assistance.
• Develop an Individual Academic Plan for participants.
• Support campus and community goals through outreach activities and supportive service.
• Performs other duties as assigned.

Minimum Job Requirements:

• Master's degree in counseling, education, educational administration, higher education, student affairs, social work, public administration, or a closely related field.
• Three years of progressively responsible experience in student support services, academic advising, higher education, grant-funded programs, or a closely related area (experience must include responsibility in one or more of the following areas: program administration, personnel supervision, budget management, compliance, assessment, or data reporting).
• Experience working with students from low-income and first-generation backgrounds, students with disabilities, or other historically underserved populations.

• Doctorate in counseling, education, educational administration, higher education, student affairs, or a related field.
• Experience administering a federal TRIO Student Support Services (SSS) project or a comparable federally funded student-success program.
• Experience with federal grant compliance, budget management, Annual Performance Report (APR) preparation, program evaluation, and personnel supervision.
• Knowledge of Title 34, Code of Federal Regulations (CFR), Part 646; Education Department General Administrative Regulations (EDGAR); Uniform Guidance; Family Educational Rights and Privacy Act (FERPA); and federal grant-reporting requirements.
• Experience preparing competitive or continuation grant applications.
• Experience working in a community college or other two-year institution.

• Knowledge of federal grant administration, fiscal controls, allowable-cost principles, and compliance monitoring.
• Knowledge of TRIO Student Support Services (SSS) eligibility criteria, service requirements, recordkeeping practices, and reporting requirements.
• Ability to interpret and apply federal regulations, grant conditions, institutional policies, and federal guidance.
• Ability to collect, analyze, validate, and report participant data and program performance measures.
• Ability to develop measurable program objectives, and evaluate program effectiveness.
• Ability to develop and manage budgets, monitor expenditures, and reconcile financial and program records.
• Ability to supervise, train, motivate, and evaluate employees effectively.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Strong written, oral, interpersonal, organizational, and presentation skills.
• Proficiency in Microsoft Office applications, student information systems, databases, and applicable federal reporting systems.
• Ability to foster cooperation and maintain effective working relationships with students, administrators, faculty, staff, and community partners.
• Ability to plan, coordinate, implement, and supervise the delivery of multiple services to SSS participants.
• Ability to oversee the collection, verification, and documentation of participant data and services provided while maintaining appropriate student confidentiality.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, use their hands to handle or feel objects, and reach with their hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Essential Functions: [As defined under the Americans with Disabilities Act, these include the aforementioned duties and responsibilities, minimum job requirements, knowledge skills, and abilities, and physical demand and working conditions. This is not necessarily an all-inclusive listing.]

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the followingrequired documents to your electronic application:

Required Documents:
Letter of Interest
Resume / Curriculum vitae
Contact information for three references (blind or off list reference checks may be conducted on finalists)
Transcripts Official or Unofficial (Scanned/PDF transcripts required if being used to meet the minimum or preferred qualifications; Copy and Paste transcripts will not be considered.)

ENMU-R is an Equal Opportunity Employer/Title IX/IPRA. Eastern New Mexico University - Roswell does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the office of human resources at (575) 624-7412. New Mexico is an open records state; therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General.Any concerns regarding sex discrimination should be addressed to the Title IX Coordinator at either titleix.coordinator@enmu.edu, (575) 562-2235, or Quay Hall Office 109, 1500 S Avenue K, Portales, NM 88130. Requests for records should be sent to Teresa Casarez atteresa.casarez@roswell.enmu.edu. For any other inquires please contact Human Resources at (575) 624-7412 or emailroswell.hr@enmu.edu

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

ENMU-Roswell reserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.

APPLICANTS ARE RESPONSIBLE FOR SUBMITTING COMPLETE APPLICATIONS