New 
Desk Agent | Spa | Full Time
 Omni Hotels & Resorts | |
9.5-9.5
| |
 United States, Florida, Fernandina Beach | |
| 39 Beach Lagoon Road (Show on map) | |
 Oct 23, 2026 | |
|
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Overview: The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue. Responsibilities: * Greet and welcome all guests coming into the Spa. * Handle all the billing and point-of-sale functions for spa services and retail sales. * Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments. * Assist with scheduled retail inventory. * Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail. * Provide personal attention and ensure a pleasant visit for each guest. * Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort. * Attend all required department training and meetings. * Perform any other duties required by management. Qualifications: * Ability to stand for the entire scheduled shift. * Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays. * Must be passionate about providing warm, engaging, and personalized service. * Must meet standards of appearance and always maintain a high level of personal hygiene. * Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure. * Food Handlers & TIPS Certification Required. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |