Client Services Loan Specialist

*Hybrid Position*

The Client Services Loan Specialist will support Relationship Managers, Portfolio Managers and Credit Managers in managing the needs of the commercial loan portfolio. The Loan Specialist will be responsible for the review of new and existing closing packages to ensure compliance with established Federal regulations, adherence to Bank policy, and documentation requirements.

JOB DUTIES AND RESPONSIBILITIES:

• Review loan packages in the Bank's loan origination system, ensuring accuracy and completeness of the information. Includes uploading relevant documentation to appropriate storage.
• Prepare and assemble complete loan closing packages for commercial banking transactions.
• Request spreads through the Bank's third-party spreading software.
• Order and collect necessary items and reports, which include but are not limited to property and UCC searches, entity formation documents, liability and hazard insurance, OFAC searches, credit reports, appraisals, environmental, CBOs, etc.
• Ensure CRA information is accurately addressed. Order updated Geocode maps, if needed.
• Process new loan fundings as needed via wire, check, or submission of a Salesforce case.
• Process the collection, payment, and approval for 3^rd party fees.
• Assist portfolio managers in processing advances, LOC renewals, risk review date advances, temporary extensions, and pay-off letter requests.
• Assists Portfolio Managers in the proper maintenance of credit files for all borrowers and prospects.
• Assist Portfolio Managers with monitoring of assigned loan portfolios on an ongoing basis for delinquency, document exceptions, covenant compliance, ongoing financial reporting, renewals, and additional information as required.
• Review credit approvals, due diligence items, entity documents, collateral documentation, insurance, searches, and other pre-closing requirements to ensure transactions are complete, accurate, and compliant prior to closing.
• Interfaces with loan administration regarding pre-closing and post-closing documentation preparation.
• Track outstanding closing conditions and follow up to resolve missing or incomplete documentation.
• Maintains working relationship with 3^rd party vendor to submit updated insurance certificates.
• Partners with Relationship Managers, Portfolio Managers, loan operations and other internal departments to research, resolve, and communicate insurance service matters.
• Provide responsive, accurate, and professional service to high-value or complex commercial relationships while ensuring appropriate escalation of urgent, sensitive, or higher-risk matters.
• Ensure insurance policies comply with bank requirements.
• Resolves expired insurance items identified in the monthly expired insurance report.
• Must be well organized and work with a sense of urgency around the customers' needs.
• Understands and demonstrates a strong working knowledge of the Bank's commercial credit policies and procedures.
• Demonstrates and creates an environment where teamwork is encouraged by being flexible, collaborating with others and ensuring effective communication to achieve objectives and goals.
• Perform other duties as assigned by the VP/Client Services Team Manager.

OTHER JOB DUTIES AND RESPONSIBILITIES:

• Provide backup support to team members to maintain business continuity and service levels.
• Supports a positive work environment that promotes service, teamwork and ensures effective communication for the team.
• Ability to provide strategic reports and insights to Manager to drive operational improvements and client retention.
• Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.

PHYSICAL AND SENSORY REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.

POTENITAL ON-THE-JOB-RISKS:

• None identified.

EDUCATION, TRAINING AND EXPERIENCE:

• 5 + years' experience in a commercial bank environment.
• High school diploma or equivalent; a two or four-year degree preferred.
• Intermediate efficiency in the Microsoft office (Word, Excel and Outlook).
• Excellent written and oral communication skills.